Daniel Sherratt Email & Phone Number

Milton Keynes, Bucks, Gb

 Key user for all IT for the UK branch operation consisting of multiple sites, liaising with group head office and providing a central point of contact.  Manager of UK support team who provide in-house desktop support to 120 users and bespoke technical assistance for customer software used by over 100 clients  Project manager of IT projects, involving rolling out new systems and applications across the business Middle management champion, involved in company Leadership team which delivers company strategy and continuous improvement projects.  Head of licensing for company’s own “SchuCal” software, providing first point of contact for new customers and in charge of contracts, pricing and software delivery.  Security and compliance officer, ensuring all IT systems are protected from attacks and malware whilst striving to ensure the business is not just compliant but a leader.  Development, management and support of group IT systems and infrastructure in addition to UK only applications.  Digitization of the business, ensuring that company IT systems, resources and software are correctly utilized both by employees and customers to give a best by far user experience.  Responsible for all communications, including all networking, internet, VOIP telephony, video conferencing as well as mobile devices including smartphones and tablets.  Provide desktop support when required, primarily with a focus on escalated IT issues that can’t be easily solved by the 1st line team.  Procure IT hardware and software, liaising with suppliers to ensure best service and value for the business.  Data management for all local servers and cloud based systems. Ensure that data is securely backed up, can be easily restored and that disaster recovery procedures are in place and regularly tested.  Active development of not just own IT support team, but that of other staff members to promote IT champions throughout the business.  Custodian of IT procedures

 Key user for all IT, ensuring the smooth operation of the companies IT systems, Manager of IT team consisting of technical engineer and software developer.  Security officer ensuring compliance and threat prevention.  Assist with providing Desktop support to 80 users.  Setup of company Electronic Point of Sale Hardware, assisting with the rollout to corporate clients such as Whitbread.  Systems administrator for company email system Internet Firewall Administrator including remote access Webmaster for both internal corporate intranet and external website, also including SharePoint Services between teams.  Network configuration, cabling and wireless deployment Repair of desktops, laptops and printers.  Internal core management system administrator and time & attendance.  User account management Data Management office including collaboration, security and backup Telecommunications Manager for both internet and external devices Software administration, installations and licensing Creator of organizational policies

 IT Support to users as requested.  New Server set-up and maintenance Setup of new site network, including cabling, routers, switches.  Hardware and software upgrades Software installations New Machine builds  Remote Access Procurement of IT equipment Creation and webmaster of company website Training Room setup Data Backups Equipment Audits and Asset Register

Cranfield, Bedfordshire, Gb

 Support to users as requested Hardware upgrades Software installations New Machine Builds Network Administrator Exchange Administrator FAST Accreditation Auditing Upgrade planning Database building

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