Brand reputation management:- Analysis of the current state of public sites (reviews on Amazon US, DE, UK and other marketplaces, review sites, and the company's website)- A comprehensive system of measures to improve ratings and reviews in order to increase the conversion of product cards and sales. Includes attracting new positive reviews, working with old negative reviews in order to improve the situation. Part of the work was carried out by employees, the other part by contractors, to whom I set tasks and supervised their implementation.- Search and testing of new contractors, who subsequently improved one or another area of the brand's reputation. Monitor their performance and make adjustments.- Creation and support of the system of loyalty clubs in several regions. These clubs provided an opportunity to gain direct access to a loyal audience.- Creation of a mailing list and follow-up system (within Amazon and via email).- Kept developing key clients and platforms.Achievements: The implementation of a set of measures led to an increase in sales by 18%.

- Set up of new electronic marketplaces from the search for contact persons to the launch of sales. In total, more than 10 marketplaces in the USA, Europe (France, Italy, Romania), Australia, and Latin America (Mexico, Chile, Colombia, Peru). Preparation of necessary registration documents.- Creation and uploading of listings with high conversion (setting tasks for the designer and copywriter and uploading finished materials to the platforms).- Monitoring the progress of sales on the marketplaces, setting up an advertising campaign and promotions.Result: set up of marketplaces «from scratch», and their further support, which led to an increase in the company's presence in the markets of these countries, and also helped in negotiations with large local distributors.Based on the results of this activity, I received an offer to take a position that did not previously exist in the company - a reputation manager.

- Cold search and conclusion of deals for the wholesale of the company's products. Target markets - USA, Germany, Italy.- Conducting online meetings with decision makers (buyers, category managers, department heads), product presentation, objection handling.- Development of existing customers, increase in order volumes.- Preparation of reports and forecasts for production for the next year.Result: conclusion of transactions and signing of cooperation agreements with a number of distributors and resellers in target countries. As a result, I received an offer to take a new position - B2C e-commerce manager.

1. B2B sales of full language support services to international and Russian companies (cold calls, work at exhibitions and other events, holding meetings);2. Preparation of a package of documents and participation in international tenders. Analytics of tender documentation for making a decision on participation. Implementation of calculations to assess the potential marginality of the project. Negotiating with contact persons of a potential customer;3. Development of existing clients: additional sales of the company's services (interpreting, written translations, content localization, etc.);4. Working with language service providers - the world's largest translation companies that subcontract translation orders;5. Creation of marketing materials targeted at different types of foreign and international clients;6. Preparation for large-scale projects: creating requests for the selection of resources and equipment, creating a project implementation plan, monitoring the timing and results of tasks, receiving introductory information and feedback on current work from the client.While working:1. I visited about 15 Russian exhibitions in Moscow and St. Petersburg, 5 meetings with business delegations from other countries. Took part in the Nordic Translation Industry Forum (Gothenburg, Sweden) - the largest event for translation companies in the Nordic countries.2. Won tenders for the translation of Russian government agencies and INGOs. This helped to establish an algorithm for working with international tenders.3. Restored cooperation with lost foreign customers.4. Increased the number of partnership agreements with major language service providers.