Dan Siddons Email & Phone Number

Derby, Gb

Derby, England, United Kingdom

Sheffield, England, United Kingdom

Sheffield, England, United Kingdom

Sheffield, United Kingdom

Derby, United Kingdom

This role involves managing a team of Customer Service Officers at Derby Station, as well as checking in with, and supporting Customer Service Officers at other stations. It requires significant organisation and adaptability.

Derby, United Kingdom

Working as part of the Derby resignalling project, to help passengers affected by disruption to rail services.In the role I gained valuable experience in the railway industry. I had to always ensure I was approachable, vigilant and safety conscious. I helped customers with any queries they had, including planning journeys and giving directions, as well as aiding station staff with passenger assists. I managed complaints from dissatisfied customers by being attentive and addressing their… Show more Working as part of the Derby resignalling project, to help passengers affected by disruption to rail services.In the role I gained valuable experience in the railway industry. I had to always ensure I was approachable, vigilant and safety conscious. I helped customers with any queries they had, including planning journeys and giving directions, as well as aiding station staff with passenger assists. I managed complaints from dissatisfied customers by being attentive and addressing their grievances appropriately to a positive outcome. Show less

Sheffield, South Yorkshire, United Kingdom

Responsible for the welfare of 80 first-year students, this role required me to be both supportive and adapt to situations as they arose. I helped with any problems students might be having; empathising with them, whilst making sure to represent ACS effectively. I used the experience gained from my time at University to support them. Visiting students was the largest part of the role.I staffed a drop-in desk for two hours a week, on my own or with other members of my team, where I… Show more Responsible for the welfare of 80 first-year students, this role required me to be both supportive and adapt to situations as they arose. I helped with any problems students might be having; empathising with them, whilst making sure to represent ACS effectively. I used the experience gained from my time at University to support them. Visiting students was the largest part of the role.I staffed a drop-in desk for two hours a week, on my own or with other members of my team, where I developed my customer service abilities. This desk allowed any student living in university accommodation to speak to a Residence Mentor about any issues they might be going through.My team and I walk around the accommodations, at night, listening for noise disturbances and making sure nobody is in distress. We also take calls from the security team, asking us to attend incidents. Working closely with other accommodation teams, gave me a good understanding of the interplay of different departments in a large organisation.I log in detail every interaction I have with residents at the end of each shift, so my line manager knows what I have been doing and can follow up on any specific visits I did/ problems I dealt with.The role also involved assisting at events, such as open days, as well as creating and coordinating events for my own students. I seek out opportunities, and took extra training in study skills, so I was able to better help students with academic issues.I received multiple nominations for the ACS Residence Mentor of the Year award and finished the job with an ‘Outstanding Residence Mentor’ HEAR award. Show less

Derbyshire, United Kingdom

Summer job. Work was as part of a team, but individual activities were largely independent. I had to be flexible and manage my time efficiently.

Belper, Derbyshire

Working in a gift shop, I gained valuable customer service experience. I had to work in a variety of roles, including serving customers, stock taking and managing the company website & eBay page.

Bachelor Of Science (Bsc), Biomedical Science, 2:1

I studied a wide variety of modules in my first two years at university, including; Physiology & Pharmacology, Cell & Molecular Biology.

A-Level, Maths: A, Biology: B, Chemistry: B, Physics (As): C

Activities and Societies: Executive member of the Student Council, Debating Club, Numeracy Mentor During my two years at the college I was.

Gcse

Attained 12 GCSEs at Grade A*-B, including Maths A*, Biology A*, Chemistry A*, Physics A*, ICT AA and English Language B As part of my.