First point of contact for my team whenever they need to escalate an issue to development or aren’t sure how to resolve an issue on their own.Training customers in the daily use of our specialized financial software, and assisting them with custom reports and data exports as needed.Performing diagnostics and troubleshooting on customer computers through remote desktop connection to resolve printer, scanner, and software issues, as well as updating their servers and client machines.Responsible for safely handling sensitive but unclassified personal and financial information in our software for governmental customers. Tracking and responding to customer issues using a ticketing system in SalesforceProviding our programming team with detailed write-ups of any problems that occur in our software and any enhancements that our clients request.

· Performed repairs and software installations on student computers· Operated the switchboard for the university and provided information to callers· Assisted responding to student emails about technology problems· Assisted in training new student employees

· Provided consultation on team building and hiring policy· Advised in strategies to build a positive company culture· Assisted in determining product pricing· Assisted in creating company roadmap for future ventures

· Assisted in operating the computer system that logged clients’ information on site· Monitored service learner morale and made sure that they felt safe and comfortable on site· Assisted in training new service learners in operating computer systems· Collected and replaced on-site timecards weekly· Attended workplace reflection meetings and performance evaluation meetings