Strategic Planning | Data Analytics | Business Intelligence | Product Development | CRM & Sales |Marketing | Operational Execution | Continuous Improvement

• Initially hired to start the department on my own, grew the team to eight project managers with more than 50 projects completed. No turnover in over three years in role. Exceeded team development and engagement scores every quarter. • Governance sponsor for senior committees overseeing improving clinical quality and reducing clinical variation across the entire health system. Responsible for guiding over 25 concurrent projects with each reporting up to our Clinical Design Executive… Show more • Initially hired to start the department on my own, grew the team to eight project managers with more than 50 projects completed. No turnover in over three years in role. Exceeded team development and engagement scores every quarter. • Governance sponsor for senior committees overseeing improving clinical quality and reducing clinical variation across the entire health system. Responsible for guiding over 25 concurrent projects with each reporting up to our Clinical Design Executive Committee.• Through data analysis and process improvement, delivered new provider and visit templates resulting in 8% improvement in visit productivity (50,000 more visits annually with the same clinic resources). Improved days to be seen (TNAA) from average 20 days down to 7 days. • Designed and delivered new digital and mobile patient tools that enables online scheduling, echeck-in, and digital completion of patient forms. Responses flow directly into charts and have reduced clinic staff administrative workload by 12% (over 6,000 hours annually). Also reduced visit no-shows and late cancelations by 46%.• Implemented new Medicare Pre-Visit Planning workflow that enabled proactive patient charting and care gap closures for value-based patients. Projected to deliver $9M in care gap closures in two years.• Owner of reducing irrational variation across clinic specialties. Streamlined over 20 specialties, reducing visit types from 250 down to 14, and provider templates from more than 300 down to 3. Increased appointment utilization by 23%.• In partnership with VP Strategy, forecasted 10-year projections for patients, visits, clinicians and clinic location needs. Implemented panel management guidelines and modeling to help drive staffing and team-based care model decisions. Show less

• Created and led organization’s first project management office. Facilitated annual planning process to set company strategic objectives. Led a team of analysts that delivered monthly KPI reporting and sales targets to executive leadership team. Includes Tableau and Power BI experience.• Developed a new Salesforce.com scheduling and notification system that identifies changes in sales trends and alerts the sales representative. This proactive notification system has driven 28% improvement… Show more • Created and led organization’s first project management office. Facilitated annual planning process to set company strategic objectives. Led a team of analysts that delivered monthly KPI reporting and sales targets to executive leadership team. Includes Tableau and Power BI experience.• Developed a new Salesforce.com scheduling and notification system that identifies changes in sales trends and alerts the sales representative. This proactive notification system has driven 28% improvement in field productivity during the first 12 months.• Designed a new predictive model that identified which agencies our field sales teams should prioritize to get the biggest sales lift. This delivered 6% improvement in YoY sales during first year implemented and increased customer NPS by 2%.• Responsible for CRM and identifying new prospect and book transfer opportunities. Identified and added 2,300 new agencies to our corporate portfolio and managed working team that delivered largest book transfer ($100M) in company history. • Built system that tracks agent online activity and program adoption to provide talking point guidance to sales representatives on what offerings have the best chance of success with that specific agent. • Manage Salesforce.com, Mobile, and IT development teams with $2M IT budget. • Liberty Mutual US team lead for Sales Methodology process improvement council across 26-country global operations team. Show less

• Led continuous improvement teams across business operations, merchandising, supply chain, asset protection, and talent development.• Liaison between Corporate and Field locations overseeing new organizational and operational training initiatives. • Strategic lead representing Field Operations on program designed to improve customer order fulfillment by completing Walmart.com orders through in-store inventory. Process saved over $10M in shipping costs during first two years of… Show more • Led continuous improvement teams across business operations, merchandising, supply chain, asset protection, and talent development.• Liaison between Corporate and Field locations overseeing new organizational and operational training initiatives. • Strategic lead representing Field Operations on program designed to improve customer order fulfillment by completing Walmart.com orders through in-store inventory. Process saved over $10M in shipping costs during first two years of program.• Implemented new associate evaluation metrics that drove 12% improvement in productivity and increased customer satisfaction.• Identified new ways to improve customer satisfaction and retain profit through mobile application customer incentives. • 2013 & 2014 Winner of “Delivering Best Operational Performance Award” across all Walmart US Divisions. Show less

• Set 1 to 5 year strategic plans driving continuous improvement across store systems, inventory operations, workforce management.• Designed 23-country wide inventory management maturity assessment tool to identify the progress of Walmart International Operations. • Promoted to Walmart Global team lead for mature markets including US, Canada, Mexico, China and Brazil. Included quarterly travel to select countries for strategy and program development sessions. • Designed company-wide… Show more • Set 1 to 5 year strategic plans driving continuous improvement across store systems, inventory operations, workforce management.• Designed 23-country wide inventory management maturity assessment tool to identify the progress of Walmart International Operations. • Promoted to Walmart Global team lead for mature markets including US, Canada, Mexico, China and Brazil. Included quarterly travel to select countries for strategy and program development sessions. • Designed company-wide program to systematically identify lost sales opportunities that delivered $1.8B in incremental sales while reducing store inventory over 15%. Show less

• Project leader responsible for upgrading Walmart Compliance systems and processes to meet the standards of new Federal EPA & DOT regulations. Cross-functional team lead (30+ members) across Legal, International, Operations, HR, Merchandising, and e-Commerce.• Designed automated store scheduling system that monitored customer trends, register usage, and store personnel schedules. This centralized store scheduling to the Home Office and delivered $400M in wage improvements.

➢ Designed and implemented projects to reduce operating expenses and creating labor efficiencies driving $150M in ROI.➢ Managed Information Systems development and software engineering requirements sessions for projects.➢ Conducted data analytics and process improvement studies to design / improve in-store processes and routines.

➢ Responsible for forecasting, analyzing, and managing $162M in store cash accounts and cash flow levels.➢ Team lead on task force responsible for improving corporate cash flow and operating income.

Founded non-profit organization with the purpose of developing business and leadership skills with high school students. Organization started with one school (five students) and grew to twelve schools with more than 3000 students attending over five years. Program won 1st Place at National SIFE (Enactus) competition. Nominated and given Managing Director status by Board of Advisors during graduate school. Responsibilities included managing balance sheet, holding board meetings… Show more Founded non-profit organization with the purpose of developing business and leadership skills with high school students. Organization started with one school (five students) and grew to twelve schools with more than 3000 students attending over five years. Program won 1st Place at National SIFE (Enactus) competition. Nominated and given Managing Director status by Board of Advisors during graduate school. Responsibilities included managing balance sheet, holding board meetings, program/content development, and overseeing team of employees & volunteers. Also managed sponsor relationships from corporate/business partners including three Fortune 100 companies. Show less

Responsible for determining loan risk assessments and property appraisals for all new loans.