Operations Manager
Elma, Ny
-Implemented ERP software (Odoo) in a 6-month timeframe to takeover inventory management, accounting, Customer Relationship Management (CRM), and sales management-Oversaw logistics between third-party logistics providers (3PL), vendors, and customers, coordinating with freight companies and managing shipments to and from outside companies-Responsible for customer relationship building and project management to ensure consistency with company strategy, commitments, and goals-Maintained corporate website and e-commerce platform, including upgrades to software and managing the server-Managed requirements traceability through design and delivery, working with offsite Agile Scrum team and non-Agile onsite team-Delivered data analysis to sales directors to effectively direct their sales efforts -Created process flow maps for Business Leadership-Identify process improvements, recommend solutions, implement changes and sustain results-Reviewed requests consultatively as a system expert in an effort to guide internal users and external customers on the best way to use our products and systems-Suggested new products and give objective feedback throughout full cycle of development-Provided support for international shipments through document preparation and regulatory assistance-Designed marketing materials for promotional use by customers and other corporate initiatives-Supported accounting staff through account analysis and knowledge of customers and their situations-Arranged for annual accounting audit and coordinate with auditors to ensure a smooth audit-Managed tradeshow logistics, including set-up, tear down, coordination with event managers-Offered sales assistance and detailing directly to prospective customers during events-Worked with vendors and internal development team to gain thorough understanding of project functionality-Implemented SugarCRM to track customers