Daniel Singh Email & Phone Number

Bengaluru, Karnataka, India

Monitor transactions to ensure that we follow the rules established by Solid to protect our clients' valuable business, or take reasonable steps to report any suspicious activity so that it can be investigated right away. Make a plan of action to reduce or eliminate these problems if they arise again. To provide prompt answers, I also handle, oversee, and monitor any questions, clarifications, or concerns that our clients may have via the Zendesk channel.The following are the core areas I look into.KYB & KYC Entry Verification and MonitoringTransaction MonitoringOFAC ChecksAssigning unassigned tickets to get a timely outcome.Ensure quality assurance by supervising/monitoring voice support for Visa customers' wallet provisioning.

India

My role in the Operations function SOLID which is (24x7 - 365 Days) is to make sure that our clients and their financial interests are kept safe from illegitimate financial activities by conducting a thorough scrutiny on KYB and KYC requests coming into SOLID. Conducting manual OFAC checks.

India

Job Profile: Managed an inbound team to deliver on productivity standards.Role & Responsibilities:Manage manpower availability throughout the shift through rostering of breaks.Manage performance of the team reporting to me.Answer Escalated callsSending escalation reports & issues on an hourly basis to the clients/ Superiors. Monthly Review meetings with Clients. Recording CSE wise error sheet for monitoring of performanceCarry out Call monitoring exercisesPreparation, accuracy and timeliness of all Client specified reports Manpower Management of individual teamsEnsure availability of latest knowledge on Products across the TeamEnsure Quality of Services provided by the team.Escalate Problems to the Operations Manager/ to the appropriate dept.Guide Team members in improvement of individual performanceConducting regular refresher training courses Identifying personnel eligible for any rewards and recognition programsEscalation of technical problems to the Technical / STS team.Heading a team for Rewarding & Recognizing individuals/ teams in regard to performance or adherence.Authority:Assign tasks to Team MembersMonitor tasks and performance of team membersAuthorized to send external reports to clientAuthorized to log on to client’s database

Bengaluru, Karnataka, India

Customer Service Executive: Handling customer queries, requests and complaints & resolution of the same within Tats.Ability to understand customer needs and convert them into business opportunities.Well developed negotiating and communication skills.Interactive Presentations to motivate participation among the team.