Daniel Singh Email & Phone Number

Toronto, Ontario, Canada

• Facilitate key stakeholders during the implementation life cycle to successfully deploy product.• Proactively identify implementation risks and mitigate them effectively and efficiently.• Manage the dealership relationships long term by providing high-touch account management. • Provide DMS training to dealership staff in departments as required.• Actively participate in upselling dealership clients on new cutting-edge solutions and transformational products.

Toronto, Canada Area

•Specifically recruited by company to deliver customer service and product support to ensure Audatex is deeply integrated into clients’ business processes and body shop management systems (BSMS). •Provide technical guidance and support to both insurance clients and body shop customers. •Initiate monthly field visits, working as trusted advisor with four accounts to provide claims solutions, on-site installations, training, and support of software workflow solutions and software systems.… Show more •Specifically recruited by company to deliver customer service and product support to ensure Audatex is deeply integrated into clients’ business processes and body shop management systems (BSMS). •Provide technical guidance and support to both insurance clients and body shop customers. •Initiate monthly field visits, working as trusted advisor with four accounts to provide claims solutions, on-site installations, training, and support of software workflow solutions and software systems. •Conduct group software training classes with up to 10 participants on how to use software on daily basis. •Assist in testing new releases, solutions, and workflows prior to product release into Canadian market. Show less

Toronto, Canada Area / Dallas, Tx

Training Specialist•As subject matter expert, travel throughout U.S. and Canada conducting software training focusing on updates, add-ons, and “knockout” training to ensure seamless conversion of new software system. •Build and maintain positive relationships with Service Managers, Parts Managers, and employees while implementing small group, one-on-one, and recap training with ongoing follow up at dealerships.•Build and set up customized specifications for installations as… Show more Training Specialist•As subject matter expert, travel throughout U.S. and Canada conducting software training focusing on updates, add-ons, and “knockout” training to ensure seamless conversion of new software system. •Build and maintain positive relationships with Service Managers, Parts Managers, and employees while implementing small group, one-on-one, and recap training with ongoing follow up at dealerships.•Build and set up customized specifications for installations as key liaison between company and clients. •Collaborate and work closely with cross-functional departments including Product Development, Territory Managers, and Account/Sales Mangers while acting as “go-to” guy with other training specialists. • Uncover new up-sell and add-on sales opportunites and pass along to sales/account team. Highlights and Specific Accomplishments: •Selected to learn new version of VW Saga Warranty program. Delivered presentation, with Q&A sessions, at three meetings involving 20 to 30 dealers at automotive trade show in Waco, Texas. •Chosen as key member on Ignite pilot project team that launched new product rollout in 2011. •Nominated by peers for merit award recognition for “going and beyond” with difficult customers.•Received two “Hooray” company awards for consistently exceeding performance expectations. •Recognized as highly productive with strong product knowledge and good interaction with clients resulting in positive customer comments and frequent requests to conduct repeat training. •Ranked as one of best trainers company wide out of 50, which led to being retained as one of two following UCS acquisition. Completed four to five month rotational and on-the-job training when hired. Show less

Dallas/Fort Worth Area

Retrieved customer’s vehicles from service areas and deliver to customers.Greeted customers upon arrival to the dealership.Moved vehicles to designated areas.Provided assistance to service advisors that included finding cars, open ticket research, car maintenance and preparing cars for delivery.

Duncanville Texas

Negotiated new car sales of automobiles with customers and developed auto sales agreement.Familiarized customers with design and safety features of Ford manufactured vehicles.Performed vehicle inspections and customer purchased automobile controls and functions.Followed up with customer satisfaction on purchases.

Houston, Texas Area

Informed customers on the design and safety features of Dodge manufactured vehicles.Closed new car sales to achieve monthly and quarterly sales goals.Establish credibility to build trust with new and returning customers.Followed up with customer satisfaction on purchases.