As a seasoned professional in the hospitality sector, my 12-year track record in general management has sharpened my leadership abilities, team encouragement skills, and my capacity for critical thought. My amiable nature and composed demeanour, combined with my knack for critical thinking, underpin my success within this dynamic industry. I am distinguished by my thorough organisational skills and extraordinary competence in the hospitality field. My goal is to breathe new life into the customer service sphere which, in my view, has been undermined by an unfortunate negative ethos pervading the hospitality sector. My expertise is firmly rooted in the realm of food and beverage management, with a particular focus on initiating new business ventures. This experience has enabled me to evolve a leadership style that thrives on fostering positivity, thereby steering my team towards achieving their utmost potential through robust, effective management.