Helping clients plan, choose and arrange their vacation is my passion. Booking reservations, providing guidance on where to travel, passport requirements, vaccinations and exceeding client expectations. Dedicated to delivering an exceptional experience. 2023 TravelOnly Rookie of the Year.

Led graphics studio team providing global design services.• Employed production tracking, agile processes, and continuous improvement techniques to boost client service levels almost 50%, taking service turnarounds of 5 to 7 business days down to 4, globally.• Developed strategies and oversaw production of 1.9K+ assets in multiple languages for local teams based worldwide, helping expand IBM brand awareness.• Identified efficiencies in branded asset development, achieving… Show more Led graphics studio team providing global design services.• Employed production tracking, agile processes, and continuous improvement techniques to boost client service levels almost 50%, taking service turnarounds of 5 to 7 business days down to 4, globally.• Developed strategies and oversaw production of 1.9K+ assets in multiple languages for local teams based worldwide, helping expand IBM brand awareness.• Identified efficiencies in branded asset development, achieving transfer price reductions of 11% to 38% and giving clients more budget to spend externally.• Demonstrated value-add contribution of internal team on production and adaptation of communication assets, bringing more work in-house and decreasing spend to external agencies $600K USD in 2019.• Headed facilities branding, ensuring corporate brand experience was consistent in all locations throughout Canada and in some smaller international IBM offices.• Built global reputation for excellence as go-to team for quick and on-brand asset production, attracting requests directly from Chairman’s office. Show less

Ran the Branded Asset Service Program. Directed inStudio design team, including 5 graphics designers and 1 production coordinator. Prepared work for all internal IBM clients.• Spearheaded co-production of 2 highly praised recruitment campaigns used in 65 countries, streamlining asset development, driving savings of $120K+ USD, and ensuring global brand consistency.• Communicated and adapted existing brand content, initiating development of local, country-specific assets as required by… Show more Ran the Branded Asset Service Program. Directed inStudio design team, including 5 graphics designers and 1 production coordinator. Prepared work for all internal IBM clients.• Spearheaded co-production of 2 highly praised recruitment campaigns used in 65 countries, streamlining asset development, driving savings of $120K+ USD, and ensuring global brand consistency.• Communicated and adapted existing brand content, initiating development of local, country-specific assets as required by marketing leaders.• Counselled country marketing and brand leaders on proper use of branded content for achieving global consistency.• Re-engineered studio processes, including client billing, saving 2 days on preparing monthly invoicing submission to finance. Show less

Delivered client, employee, community, investor, and business partner experiences aligned with IBM brand values and strategy in every market served, worldwide.• Managed $4M Canadian advertising team budget and oversaw business controls, ensuring audit readiness.• Expanded scope of accountability to 16-country global advertising program, delivering lower costs and increased efficiencies.• Worked directly with System x Servers sales leaders and external advertising agency in managing… Show more Delivered client, employee, community, investor, and business partner experiences aligned with IBM brand values and strategy in every market served, worldwide.• Managed $4M Canadian advertising team budget and oversaw business controls, ensuring audit readiness.• Expanded scope of accountability to 16-country global advertising program, delivering lower costs and increased efficiencies.• Worked directly with System x Servers sales leaders and external advertising agency in managing $1.2M CDN budget, setting strategy and ensuring business priorities were addressed. Show less

Advised on early engagement of procurement for all government deals in Canada at federal, provincial, and municipal levels.• Coordinated procurement interlock with client teams for all deals requiring sourcing from multiple commodity suppliers.• Contributed expertise in support of new customer proposals and process improvement suggestions for existing business.• Developed, shaped, and administered Canadian Supplier Diversity Program, growing spend with diverse suppliers from $10.2M… Show more Advised on early engagement of procurement for all government deals in Canada at federal, provincial, and municipal levels.• Coordinated procurement interlock with client teams for all deals requiring sourcing from multiple commodity suppliers.• Contributed expertise in support of new customer proposals and process improvement suggestions for existing business.• Developed, shaped, and administered Canadian Supplier Diversity Program, growing spend with diverse suppliers from $10.2M to $44.6M over 3 years.• Spearheaded complex multiclient document management services contract, accounting for 94% of Canadian print spend and affecting 17 largest outsourcing accounts.• Oversaw commodity spend of $27M, achieving $900K in savings from 2 renegotiated multiyear contracts in 2007. Show less

• Managed commodity spend of $27 million. • Achieved 2007 savings of $900,000 from two re-negotiated multi-year contracts.

• Managed Corporate Purchasing Card Program for IBM Canada. • Developed, shaped and administered the Canadian Supplier Diversity Program within IBM Procurement, growing our supplier base by several hundred percent. Grew spend with diverse suppliers by over 300% over 3 years, and increased supplier base from 7 to 139. Represented Canada on the Global Supplier Diversity Team.

Created and managed tactical business plan and strategies to launch Canadian division of prestigious leather promotional products company. Managed targeted customer mailings through to presentations of products to prospects, influenced the design and ongoing content of new web site and catalogue, and streamlined customs and import processes.