- Supporting clinical staff through implementation by delivering training programmes and developing associated materials.- Maintaining communications between key user groups.- Developing and designing a system of assessment and evaluation of training outcomes against learning objectives.

- Involved in the Early Adopters stage of a multi-professional approach to digitise clinical documentation.- Provided face-to-face, on-site support and training to nursing staff making the change from paper to digital clinical notes.

- Delivered face-to-face IT training to clinicians and healthcare professionals in hospitals and medical facilities across Greater Glasgow and Clyde.- Assisted in the development and application of training materials.- Ran regular classroom-based and online training sessions for NHS Bank staff with the relevant Charge Nurse/Nurse Educator.- Directly involved in the roll-out of Non-Hospitalised COVID antiviral treatment from West Glasgow Ambulatory Care Hospital during the COVID-19 pandemic.- Troubleshooting and testing of both hardware and software.

- Working in teams of two or more members of staff, catering to high-volumes of clientele, within a fast-paced working environment.– Along with an in-depth appreciation for brand awareness, I developed an extensive level of professional insight into a wide selection of products. This was used to tailor to both individual and collective tastes and enhance overall customer experience.– Proficient in the handling of cash and accounts, including the preparation of floats and change orders, writing-up cheques, and cash reconciliation.

– This role necessitated an advanced level of skill in sales, customer service, and an acute understanding of the retail sector.– I was relied upon to train and motivate members of staff and maintain shop floor standards, in addition to sales analysis and visual merchandising.– I was frequently involved in correspondence with management from other stores across Scotland and ensured that strong levels of communication and positive working relationships continued throughout my employment.