Daniel Soderstrom Email & Phone Number

Managing a team supporting Tele2’s business customers using IP VPN services and their add on services. With an increased bandwidth demand of 52 percent in 2017 and still growing as strong in 2018 the demand of a first class support with great efficiency for data services is as high as ever.Which is why we provide;A solution driven support team with customer focus.A 1st line support with 3rd line knowledge to provide our customers qualified assistance at first contact.A support with immediate response - no telephone que – with a state of the art online portal providing service details, availability and statistic and self-support as an alternative.To ensure the best quality we are constantly measuring performance and statistics and of course the most important one, what the customer think about us. More information about the services we support in our team.https://www.tele2.se/foretag/upptack/datanatstjanster/ip-tjanster/ip-vpn

The team responsibilities are the network operation of Tele2’s national and international network. Monitoring and maintaining switches, DWDM systems, SDH systems as well as customer voice and data networks in Tele2 countries 24/7. We receive trouble reports from customers where we perform proper trouble ticket entry and admission. We need to adhere to escalation procedures and customer processes, Interact with customer care, field engineering technical support to resolve customer-affecting issues. Escalate troubles to vendors/service providers when appropriate. Provide feedback to customers concerning service issues. My responsibilities are to manage the team and to make sure that we deliver the expected quality and results for network operation fixed. My role also includes personnel responsibilities, recruiting, staffing and development planning such as Performance Management where I set personal and professional goals for my staff. Reporting and following up on major issues in the network with support organizations and other vendors on a regular basis. .....

My team leader responsibilities includes, managing the personnel during the shifts, divide workload, prioritizing the faults, what should be done and by whom during the shift, in charge of information sharing and follow-ups between NOC and other departments within the company as well to other service providers and vendors. .....

- Project manager for the initial phase of network optimization projects with a couple of Swedish service providers. I was working together with Bell Labs and our technical experts in Netherlands creating a customized network optimization for the customers. Objective for the initial phase is to gather information about the customer, their network and their processes. Based upon the initial information we make a plan how we can optimize their equipment, traffic and operational processes. - Project manager for one of the largest service providers in Sweden, implementing new fiber routes around Europe. Ordering equipment, ship equipment, arranging access, deliver final report to the customer including test results, road descriptions, site layouts. -(1year)Knowledge transfer leader for configuration management function in a SDH transfer project for BT Ignite (British Telecom’s broadband organization) in which Lucent Technologies transferred network responsibility over a SDH/DWDM network from Lucent European Network Operations Center (E-NOC) to the customer’s network operations center in Amsterdam. Developed the knowledge transfer program for configuration management. Provided customer’s staff “on—the-job-training” by teaching them how to provision/realize new circuits in ITM-SC and ITM-NM.