Retain duties from Exchange Administrator roleWork with consultants toward Exchange Online migration, including MDM migration to IntuneExchange Online, Intune, Azure and Teams managementNew duties added as needed (ongoing)

Worked with consultants to build new Exchange 2016 on-prem environment and migrate content from 2010 to 2016New mailbox provision, database movement between servers, and configuration of internal SMTP relayMonitor Exchange environment health (replay queue, transport queue, database health, etc.)Review and manage Mimecast and Exchange Online Protection edge transport systems, including adjustment of spam filter rules, send/receive connectors, quarantine, and message tracesTroubleshoot and resolve escalated email-related issues and questions for users, such as bounced message analysis and recipient whitelistingPerform discovery searches and other tasks using Exchange PowerShellConfigure PRTG Network Monitor to send automated alerts when key thresholds are reachedAssist network engineers with system maintenance tasks, including server patching and post-maintenance application testingRetain Mobile Device Administrator duties on a backup basis

Managed BYOD environment, including MaaS360 MDM platform, device provision, firm cellular plan management, device purchases, new iOS version testing, user assistance/troubleshooting, and minor Microsoft Exchange mailbox management tasks.Retained Application Specialist duties.

Primary support contact for several applications, including IE 11 Enterprise Mode, email signature deployment, audio/visual concerns, and others.Document management system tasks such as document import/export.Baseline testing in preparation for deployment of new Windows and Office security and bug fix patches.Backup/assistant to Mobile Device Administrator.

Provide user troubleshooting and how-to support on various software, including but not limited to Microsoft Office, Internet Explorer, and Windows. Backup to Mobile Device Administrator. Primary support contact for audio/visual file issues and electronic faxing.

Provided customer support on SQL-based proprietary software for wholesale distributors that processes sales orders, inventory, and the general ledger, among other functionsMember of Accounting support team, requiring a working knowledge of basic accounting principlesPerformed testing to confirm incorrect software behaviors and error messages, and documented this information for correction by programming departmentExecuted and occasionally wrote simple SQL queries as neededCreated and modified SQL server user login records to facilitate testing of reported issues

Provided how-to and troubleshooting support on various software, including but not limited to Microsoft Office, Internet Explorer, and Windows.