Responsible for managing the Relationship Management team in Mainland Europe and setting the strategy for the region.

Responsible for managing the overall relationship with a portfolio of circa 30 Flywire key accounts in the EMEA region, including some of the top Universities and Business Schools in Southern Europe.As main entry point for any strategical related discussions, some of my main responsibilities involve:- Maintaining effective communications with staff at all levels across multiple offices on campus- Managing the implementation of solutions at each campus- Developing and maintaining current product knowledge and understanding of all services provided by the company- Providing consulting services to the schools and advising on the best ways to optimise the use of Flywire solutions for efficiency improvements and cost savings

- Creating, articulating and driving the local strategies for differentcustomer segments.- Leveraging understanding of the local business environment to supportdevelopment of the sales strategy.- Maintaining senior relationships with top accounts.- Making joint sales calls with sales representatives and channel managers.- Ensuring optimal activity management and account management to trulyunderstand customers and their needs.- Overseeing forecasting and budgeting processes to align with businessgoals.- Driving campaigns to generate a healthy pipeline and yield.

- Identifying short and long term business opportunities based on market feedback and intelligence- Driving the role of strategic focal point towards Line Management in Headquarters- Adopting and communicating string strategy to cluster and enhancing execution by means of close cooperation with the commercial team- Providing guidance for local strategy through market, trade and customer segment analysis- Developing go-to-market yearly business plan and regularly following up- Supporting yield and volume generation by development and implementation of campaigns- Ensuring clear and timely communication in cluster towards internal and external stakeholders across all communication channels- Business Development: Direct handling of top Key Customer BCO accounts- Salesforce.com Cluster Super-user role: commercial pipeline management, reporting and training of the Sales team- Targets setting and performance management of the TNM team members- Other HR related tasks such as coaching, talent development, etc.- Working closely with the GSC teams to provide valuable commercial tools and reporting to support the Sales´ team daily tasks

Responsible for the Europe-Southern Africa, Americas-Southern Africa and Middle East-Southern Africa&IOI trades:- Maximising yield and utilisation of four strings (SAECS, Med Shuttle, Amex and MISA services) for both Maersk Line and Safmarine brands- Establishing commercial priorities and communicating trade strategy to frontline- Deciding pricing strategy and customer/commodity segmentation- Uptake management process supervision and clusters´ allocations decisions- Working with Operations (LOCs) to ensure smooth operational execution- Monitoring of routings and ensuring products are updated in the system following yield/utilisation criteria- Establishing trade yearly targets, forecasting volumes and revenue of the clusters - Regular clusters´ commercial performance management- Carrying out internal slots negotiations with other strings and/or feeder services - Handling global tenders in cooperation with the Tender and Contract Management (TCM) team and KC Management- Liaising with GSC to ensure Standard Operating Procedures (SOPs) are followed

- Developing and maintaining solid business relations with a specific customer portfolio in cooperation with all internal stakeholders- Client’s main point of entry for all relevant matters in Denmark. Thorough focus on building and maintaining strong relations with customer stakeholders- Providing excellent quality services and ensuring that the profitability of the individual customer relationships is in line with established targets- Planning and proactively carrying out marketing and sales plans in accordance with the overall strategy, while ensuring Nordic cooperation and harmonisation- Following up on customer strategy and operational plans to secure agreed services- Responsible for ensuring that all required documentation and agreements are in place to minimise any potential risks- Participating in internal projects and developments, ensuring that the customers’ needs are evaluated and prioritised accordingly- Travelling on a periodic basis to visit clients and follow up on service levels provided

Sales Support-Marketing/Documentation Analyst:- Supporting the European Front Office Sales Desks and establishing close working relationships between the Front Office and all Support Areas.- First point of contact for the external clients for affirmation of economic details and escalations of issues. Building strong client relationships, hosting conference calls and ensuring all issues are resolved in a timely manner.- Amendments and rebooking of trades as per Sales Desks trade recaps.- Training team members on procedures, use of applications and product related queries.- Preparation of MIS performance reports and other related reports / statistics for management.- Liaising with Compliance Teams.- Confirmation of Credit Derivatives, OTC Vanilla Options and Variance Swaps trades

- Drafting derivatives confirmations for different Derivatives products (Credit Derivatives and Equities/OTC Vanilla Options mainly). Chasing counterparties for outstanding documentation, improving the database features and procedures, and working closely with IT Departments to implement new systems.- Carrying out Equities/Shares settlement tasks and conciliating positions between Front and Back Office systems for a wide range of products (Equities, Derivatives, OTCs, IRS, FX, Bonds, etc.). Supporting IT to set up a new global system to integrate different Back Office products and functions.

Retail Banking: securities, investment funds, loans, mortgages, credit cards, etc. Dealing with domestic and foreign customers by phone.