Daniel Soler Email & Phone Number

Kennewick, Wa, Us

Washington, United States

Washington, United States

Assigned as Operations Group Manager for the Consumer (Data Centers) US-Primary Retail Organization. Led the Leadership Teams and worked closely with satellite partners across Program, Project and Finance departments. Developed and implemented standard operating procedures (SOPs) to improve operational Quality, Efficiency and Productivity.- Created and supported strategic mechanisms to achieve Quality KPIs objectives. Developed an action plan (“Path-To-Green”) initiative to improve results in a substantial and consistent matter. FY2023: Developed a laddering goal initiative to improve Quality results [2% improvement achieved within 9 weeks of implementation impacting Network performance and a 4% improvement to the overall fiscal year].- Developed and oversaw effective processes aimed at improving our Consumer Operations Leadership Teams. Led a large Operational Organization dedicated to provide excellent Consumer Support/Research, solve problems and offer the best experience.- Performed data analysis to identify areas of opportunity and created operational strategies to achieve performance excellence. Extended experience in Amazon writing: Business Reviews, “White Papers”, Program Overviews as well as Mechanism documents

Kennewick, Washington, United States

Appointed Group Manager to lead, direct and oversee all Machine Learning Data Operations in the U.S. As GM, I was able to set the vision and culture of our employees based in the U.S. while maintaining a close interaction with our International Teams in Central-America (Costa Rica) and Asia (India). - Effectively defined and executed risk mitigation strategies and drove them to closure through effective partnership with satellite Tech Teams. Developed a country-wide strategy for high-volume hiring targets that were in line with the annual budget.- Participated in 3 Site Launches in HYD/MAA (India) and SJO (Costa Rica) as well as 18 physical location openings. Developed a strategy for attracting, developing, and retaining leadership talent. Supported and promoted local programs promoting social responsibility, diversity, and equality.- Talent development (L2-L5). Through regular engagement with people and coaching of best practices, process insights, development of talent from an L2 to an L5 level was achieved with an average of 10+ annual promotions. Accelerated the quality of performance, reducing learning curve for promoted and externally hired employees. Assisted with L2s and L3s role-readiness for user acceptance testers (UAT), ops specialists, training specialists, and interim TM roles.- Led the formulation of Corrective action guidelines and partnered with HRBP/Ops leaders with the aim to support CXQO Managers to address behavioral, work-related disciplinary issues, and performance infractions.- Consistently setting operational strategies in both, national and international markets, as well as initiatives across multiple priorities, including: Continuous process improvement, cost reduction and communication. - As a tenured Operations Leader, directed Leadership aimed sessions and covering: Metrics, Data analysis (Tableau & Hubble), SharePoint, Quip Usage, Workflow Concept, Compliance (CAG), HR Policies, writing at Amazon and Gemba.

Kennewick, Washington, United States

As CXQO Team Manager directly responsible to supervise U.S. Operations Teams for the Machine Learning Data Operations and Just Walk Out Tech Organization located at PSC-1. Responsible for overseeing annotations technicians impacting inner algorithms, critical for Amazon Go and JWO consumer experience.- Implemented a performance management strategy at the site level to ensure operational excellence in key Customer satisfaction and productivity metrics. - Supported new product launches by deploying training and establishing knowledge-building mechanisms in an ambiguous and fast-paced environment.- Q2 of FY 2021 assigned Group Manager (A). Closely worked with international partners to create productivity, increase capacity and drive efficiency improvements. Implemented site-specific new mechanisms to audit and monitor Associate-Manager metrics/accuracy/coaching, streamlined communication processes, invested in associate growth & development as well as cost reduction initiatives.

Kennewick, Washington, United States

Directly responsible for supporting large Teams of technicians as well as multiple operational projects in the PSC-D2 space. During Q3 and Q4 of FY 2019 I was appointed to direct the U.S D2 Search and Rescue Team (D2SNR). During this period I was also selected to lead, organize and coordinate the weekly D2 Leadership Gemba Meetings (productivity and efficiency process improvement activities). As D2SNR Team Manager I finished in 1st place on the PSC-D2 Team Manager Scorecard with the best overall performance and largest amount of resolved contacts on the site (15,205) Q4 FY 2019. Beginning of Q1 FY 2020, I was appointed Team Manager for the US D2 Reviews Team. Other achievements include: Proven record of talent development and promotions (Thrive Mentor), time spent as “acting-Group Manager” and creation-implementation of the D2-Generalist Team in PSC as well as the transition-transfer to the D2SNR Team to HYD, India.

Kennewick/Walla Walla. Northen Eastern Washington District

As Senior Manager of Operations, I managed all Operations Programs for the $25M/year-Kennewick Stores, $9M/year Walla Walla Store and the $4M/year-Richland Furniture Gallery in order to drive sales, maximize profitability, control expense and achieve shortage goals. Under my Leadership, the Northern Eastern Washington district operated with over 20 Junior Leaders and 500+ Associates. - Maintained overall Operations KPIs by having effective review processes in place and taking timely actions to protect Quality, Productivity, Safety and Service Level goals. Defined strategies for attracting, retaining, and developing talent across all location departments. As well as annual strategic goals for all Operational Teams according to S&OP, as well as sponsoring continuous improvement plans throughout the Organization.- Achieved the Operating profit margin goal by preparing and monitoring the annual production budget, analyzing cost variances, and preparing quotes for final pricing.- Oversight of expense management, shortage program, fulfillment/BOPs, logistics, staffing and scheduling, management of receiving and asset protection teams; merchandise flow; Customer Service and building and equipment maintenance, housekeeping and safety standards. Managed all payroll/non-payroll expense; directly responsible for EBIT%. - Conducted audits and inspections to ensure location(s) compliance with OSA and Distribution practices, in accordance with regulatory entities and applicable norms.

Walla Walla, Washington

Analyze daily, weekly and monthly reports to review business results and take appropriate actions to capitalize on business strengths and impact deficiencies. My multiple responsibilities include: provide superior customer service/product knowledge while overseeing the daily operations of the store and manage the following departments: pricing, shipping & receiving, merchandising, signing and visual. Increased productivity and efficiency by introducing new procedures and policies such as: implementation of a sign auditing program in store to improve price accuracy, refine scheduling strategies to improve fulfillment performance resulting in a 56% increase in fulfillment sales to plan in December 2017. Streamlined the unique receiving process for the store to drastically reduce time for incoming freight.

Walla Walla, Washington

Consistently able to motivate, develop and promote employees to build a strong bench to benefit not only our retail location but our corporate departments as well. Retail sales operations, local off premise wine sales, manage wine inventory, monitor wine club operations/logistics and manage/train retail staff. Exceeded financial goals by managing COGS, while maintaining the best atmosphere and the friendliest staff.

Walla Walla, Washington

At Waterbrook Winery and Canoe Ridge Vineyards locations. Managed all retail sales operations while providing proactive team building. Contributed to revenue growth through a combination of creativity, initiative and strong leadership. Managed, coordinated and oversaw over 80 events per year.

Madrid Area, Spain

Front office operations, reservation procedures, marketing operations, managing wine shop, and monitoring/coordinating banquet, business and event operations. Helped developed an improved program of back of house operational tools including financial analysis systems, COGS and cash control, communication and daily operating procedure documents.