Led team of 16-30 architects and system administrators in design, operations and customer support of 2,500 distributed MS Windows/MS SQL servers, 2,000 Ubuntu Linux terminal servers and 17,000 thin clients hosting clinical application suite in 1,900 remote facilities. Additionally, managed 30,000 desktops and laptops from 2008 – 2011. Developed and implemented maturity and capability processes concerning all aspects of healthcare informatics pertaining to infrastructure, particularly in the domains of information and knowledge management, clinical informatics, health records and health informatics service management. Acquisition of smaller dialysis company (DSI) necessitated infrastructure replacement at 130 acquired dialysis facilities. Managed project that installed and configured Windows server, Linux server and thin clients in the DSI clinics for scheduled go-live dates without impacting existing dialysis operations. Acquisition added 15,000 patients to existing patient population, generating additional revenue for the company. Created processes and procedures leading to the standardization of distributed application platform to optimize operational and support efficiencies.

Led team of 6 architects and system administrators in design, operations and customer support of 1,500 distributed MS Windows/MS SQL servers and peripherals hosting a clinical application suite in 1,400 remote facilities. From 2001 – 2004, supported 750 facilities. Directed SQL 2000 to SQL 2005 upgrade for 1,700 distributed servers with zero downtime and ahead of timeline projection at a savings to the company of $1.1 million due to licensing negotiations with Microsoft during 2005 – 2007 infrastructure upgrade. Reduced server related support calls to the Helpdesk by 30% through implementing HP toolset for proactive monitoring. Created holistic dashboard overview of enterprise client/server and networking environments by implementing HP Insight Manager. Maintained a customer SLA of 99.5%, results presented monthly to executive leadership using dashboard reports with metrics.

Led team of 6 architects and system administrators in design, operations and customer support of 800 distributed MS Windows/MSSQL servers and peripherals hosting a clinical application suite in 750 remote facilities.