Technical Scope: System Controls, Hydraulics, ElectronicsResponsible for Global Support, (6 Continents, 29 Countries) Technical Oversight, and Product Improvement of the Ready-Jet G3 Robotic Concrete Removal System - utilizing a patented, Industry-Revolutionizing 20,000 psi water delivery system. Responsible for all Training, Commissioning, Onsite and Remote Service Support, Pre- and Post-Sales Support, Next-Gen Development and Planning.Key Achievements:▪ Increased the Ready-Jet G3 Global footprint by over 100% in just 2 years.▪ Re-engineered System Controls; lowering production costs and streamlining functionality while increasing durability, uptime and decreasing maintenance cycles.▪ Currently the Product Management lead spearheading the Next Generation Ready-Jet G4 Development.

Technical Scope: Amdocs, JIRA, Agile, SAP Business Objects, VHQ Estate Management Software, MX915-ECR, Taxi360, Verifone Proprietary Applications & ToolsDeveloped implementation policy and process to support products and services for one of the world’s leading providers of payment and commerce solutions. Provided product support across diverse regions spanning six continents. Collaborated with stakeholders to define scope and align team goals, coordinated schedules, oversaw timelines, documented progress, and held implementation teams accountable to meet deadlines. Ensured projects are executed in adherence to budget. Delivered exceptional service in providing technical support to customers and developers.Key Achievements:▪ Developed and managed a project that resolved a major service issue for a client which was instrumental in influencing the client’s decision to purchase $15M in new product.▪ Partnered with engineering teams to effectively communicate technical processes to customers in non-technical terms.▪ Initiated, developed, and implemented a resale channel for surplus equipment from a remediation project generating a new revenue stream while decreased CAPEX.

Technical Scope: VoIP, H.323, MPLS, SIP, PBX/KEY/E-911 Systems, BICSI code standardsLed a team of 20 Field Engineers in delivering exceptional customer service and operational excellence to achieve sales objectives for voice and data network operations, driving $75M in annual revenue. Managed all sales contracts, verified and approved customer quotes, forecasted and monitored labor margins which led to increased profitability while lowering operational costs 15% year-over-year. Fostered relationships with State and Local officials to address issues and implement solutions for emergency E911 systems and contingencies. Trained, coached, and designed development plans to promote employee retention and growth.Key Achievements:▪ Optimized processes to reduce cost in the establishment of an in-house training lab which cut travel and training expenses.▪ Achieved 98% in customer satisfaction goals through implementation of Customer Focused Management designed to deliver on commitments and exceed customer expectations.▪ Oversaw the rollout of large-scale system upgrades and installations across the region. Coordinated all teams, tracked progress and ensured delivery within set timeframe.

Technical Scope: cable splicing, test equipment, circuit and wiring diagramsManaged 22 Field Engineers across North Central West Virginia in the installation and repair of cable facilities and circuits. Achieved goals in customer service indicators by leading a team with a high level of productivity and quality. Implemented best practices and standards to meet safety requirements. Trained and coached Engineers to adhere to the highest quality and maintenance standards while provided on-going training to enhance skill sets.