• Support Day to day operations of all McAfee endpoint products in every LOB in the bank. • Help with the implementation and testing of new End Point Security software within ATM's as well as Desktops/Laptops.• Resolve and develop solutions to security related issues and issues caused by security software.• Work alongside security engineering to develop and customize new security product solutions for different lines of business/infrastructure teams.

• Support Day to day operations of all McAfee endpoint products in every LOB in the bank. • Help with the implementation and testing of new End Point Security software within ATM's as well as Desktops/Laptops.• Resolve and develop solutions to security related issues and issues caused by security software.• Work alongside security engineering to develop and customize new security product solutions for different lines of business/infrastructure teams.

• Created test cases and test data using legacy systems within RBC.• Validated test data and cases against expected results and provided a summary.• Helped develop ideas for areas of QA that could be automated.• Wrote a small tool for QA using .NET and C#.• Worked in an agile team on various QA projects.

• Created scripts for basic functions such as silently uninstalling and installing programs in batch.• Helped Diagram high level networking models of BCS.• Created CRM tickets for changes to be made at the company and attended weekly changes meetings.• Moved old Server 2003 functions and programs to new VM's running Server 2012 such as:Kantech security systems migrations from windows Server 2003 to 2012.implemented wifi authentication to users at BCS from Windows Server 2012 with MAC Address filtering.• Created and maintained a test working environment in VMSphere.• Handled day to day office issues such as HD wipes, reinstalls and general troubleshooting.

1st level Help desk for phone systems - BCM, Avaya IPO, CS1000, Cisco• Created , updated, kept track of and closed service tickets using Promys ticketing system.• Spoke with customers to create tickets, diagnose and resolve problems.• Organized Service call scheduling with contractors and in house technicians.• Worked with in house tech's to help diagnose and resolve phone system issues.