Daniel Spicer Email & Phone Number

San Francisco, California, Us

Leading initiatives to streamline business processes and improve customer experience.

San Francisco, California, Us

Charlotte, Nc, Us

Process owner for consumer AML data quality with the key responsibilities of establishing a robust control and monitoring program that identifies issues with customer onboarding, customer profile KYC review, defect identification, and customer refresh processes. Specifically:-Monitor customer onboarding processes by product and channel to ensure compliant customer data-Monitor data transfer processes to ensure AML program compliance-Establish and implement data quality rules and data defect identification programs-Manage root cause analysis and feedback loop processes driving continuous process improvement-Own process to effectively and efficiently refresh 65MM client profiles for up to date AML data

Charlotte, Nc, Us

• Managed team responsible for Small Business Customer Experience, Vendor Oversight, and Process Control development with common goal of systemically improving the customer experience by aligning process, control, and monitoring activities to top customer pain points• Established customer experience program supporting SB product and product delivery, lead monthly problem/metrics reporting routine that brought all small business stakeholders together (metrics/ programs /initiatives/communications creating an integrated cross-LOB work environment), developed custom VOC alerts; all resulting in a more client focused culture• Applied Control and Monitoring methodologies to address customer issues via technology/product/ process improvements that were identified from VOC root cause analysis;

Charlotte, Nc, Us

Customer experience representative for home loans servicing projects, liaison to line of business teams for special projects, produce executive complaint dashboard, perform customer experience survey data analyses.

Charlotte, Nc, Us

Support Technology, Customer Experience, and Risk business partners by performing business case support through statistical analysis, predictive modeling, trending analysis, forecasting, and decision optimization.

Arlington, Virginia, Us

Manage pilot plant and process R&D group that supports the development and production of future and legacy propellant formulations for the US Army.

Arlington, Virginia, Us

Program Manager for modernization efforts at various Army Ammunition Plants and technical lead for various Base Realignment and Closure activities within the US Army industrial base. Lead Engineer for equipment prototyping activities, process optimization, production line relocations, and government procurement activities.

Arlington, Virginia, Us

Led research and development efforts to prototype new equipment and processes that supported production of key US Army end items, developed operating procedures to meet safety and production regulations, supported environmental permitting activities, and developed Army Aquisition requirements and supporting documents for procurement of production items, services, and major equipment needs..

Developed work methods and training to manufacturing personnel for new production processes and equiment, conducted multiple cost savings and material/equipment improvement projects at manufacturing site, and served as a day-to-day troubleshooter in the production process of aircraft tires.

Mba, Finance And Operations/Technology Management

Bs, Chemical Engineering