Daniel Spurlock Email & Phone Number

Pittsburgh, Pennsylvania, Us

Westfield Center, Ohio, Us

I currently work with internal and external customers to provide single sign on solutions using ibm fim, ads,and webseal, SecureAuth, Ping Federate, PingID, Ping Dock, Ping One, Ping access, Ping Directory products. I also setup and configured Secureauth servers with MFA for external access. I am currently working on ping identity implementation with their federate, directory server, access, ping ID products. I have worked with many protocols from Saml 2.0, OAuth, OIDC. I worked with connections of IDP or SP initiated. I have worked with projects delivering solutions for consumer facing websites using API calls for log in and user management.

Cleveland, Ohio, Us

 Assist in the logging of data and information; assure all production jobs process correctly. Identify and solve computer and system issues. Respond to user requests, monitor production job processing, monitor and react to network and system(s) alerts such as outages, issues, errors. Thoroughly document issues including descriptions, resolutions, and timeframes. Perform tasks associated with operation of midrange, server systems, and peripheral equipment. Performs troubleshooting of basic and intermediate problems. Responsible for ensuring that documentation of monitored processes are followed. Assists with the creation and refinement of existing documentation to ensure clarity and accuracy. Provides change management support for code changes into various environments including production, development, Q&A, staging, etc. Identify opportunities for processes and procedural improvements to the systems environment. Analyzes data to proactively identify simple performance abnormalities. Work with other team members with turnover for incoming shift and/or other support. Participate in disaster recovery exercises as directed.Team Leadership and Coaching Coach and assist in the development of team members. Facilitate problem solving and collaboration. Provide status reporting of team activities against the plan or schedule. Serve as a focal point to communicate and resolve interface and integration issues Coordinate meetings with project managers, business analysts and functional management to discuss project impediments, needed resources or issues/delays in completing the task. Manage vacation and time off requests from the team. Provide the Computer Operations Manager with a performance evaluation of each team member and recommend appropriate action such as promotions, counseling and termination. Determine staffing needs, interview potential candidates, and make recommendations to the Director on individual hires.

Cleveland, Ohio, Us

• Monitoring, error troubleshooting for servers, JDE, ISS, AS/400, Robot, Orion, Mimix, Fusion Reactor, APCs, OBIEE, • Perform production move for Web code, JDE code, OBIEE code, and SQL Scripts• Worked with, order issues, generating and indexing tables, project movement to all envorments. • Worked with JDE security project to recreate security and menu structure across all environments using the ALLOUT security software to prepare for upgrade to JDE 9.1• Perform security maintenance working with our compliance department to make sure we give employees the correct security as needed.• Performed Tier I help desk support• Helped troubleshoot administrative issues with JDE 9.1 such as Printing, Web Client exceptions, server issues. • I have been the release coordinator for over 200 changes a month for 2+ years.• I was team lead on the project to move our change control from a paper process to an electronic process.

• Responsible for effectively managing changes to the production environment and report errors to appropriate groups• Operate and Monitor system performance for AS/400• Troubleshoot messages via OVO for Unix and AS/400 errors• Schedule backups via BRMS for AS/400• Interacted with Software Teams to resolve issues with programming errors• Moving code changes into production• Monitor LAN Servers via HP Insight Manager• Monitor MIMIX and Robot/Schedule software on AS/400 systems• Weekend Helpdesk support for FedEx Services• Report errors to appropriate support personnel via Service Center ticket

• Field sales calls, make contact with customers, and evaluate jobs from hurricane Katrina• Held meetings with suppliers, research products and services and choose what to use with the company• Handled banking for the company and held daily meetings with the president and top foreman• Responsible for getting application of licenses for the states of Mississippi and Louisiana

Nashville, Tennessee, Us

• Phone and online support for 20+ sites, 36 software applications and 4 Microsoft O/S.• Team member for the Windows XP and Office 2003 roll out to all sites; and testing of Remedy software.• Monitored operations printing from MVS and Windows & used Dazel to monitor multiple site printing.• Helped users with issues ranging from excel spread sheet support to install of office products• Supported MS Access, Excel, Word, Power Point, and other Microsoft products• Helped users with setting up remote access

Akron, Oh, Us

• Maintain AS/400 operations, provide phone support & learn additional systems.• Proofing of documentation• Training of operators in usage and troubleshooting of AS/400s.• Monitoring server production & operation (What’s up Gold, Autosys, BMC Patrol & PC-Dart)

Nashville, Tennessee, Us

• Monitoring, daily/weekly system backups, user and help desk support for 9 AS/400s.• Supervise, assist and train other operators.• Worked on numerous UNIX systems, verifying jobs, killing jobs if necessary, and reporting errors

Essential Skills For Managing Projects, Project Management

Situational Leadership Building Leaders

Different Courses, General

Certificate For Situational Leadership: Taking Charge, Personal Leadership

Electronics And Computer Tech, Electronics

Diploma, General Studies