Customer Service Team Leader
Increasingly responsible positions based on strong financial, operating, team building, and team leadership performance. My role was diverse and split amongst all areas of the business from Customer Service to Finance and Marketing. Reduction of costs variable costsOverseeing the implementation of online purchasing systemsImproved efficiencies and streamlined processes. Implemented next-generation product technology.Managed statistical data and reporting for daily, weekly, monthly and yearly results.Providing data for the board of directors and key stake holders.Created several reports and implemented tracking systems for management & key stakeholders.Daily cash reconciliations including refunds, credit card summary's, payment gateways - B-point, Comm Biz, Dialect, month end reporting, Accounts Payable including month end payment of contractors.