As a Technical Lead for Support Operations I was involved with many aspects of the role including the following:Direct Reports:-Managed a team consisting of 2 project managers ensuring they had the necessary tools and training required for the job.-Ensuring the team met or exceed expected timelines on all projects. -If issues arose then we would discuss how and why they happened and come up with procedures to ensure the same issues would be avoided in the future.New… Show more As a Technical Lead for Support Operations I was involved with many aspects of the role including the following:Direct Reports:-Managed a team consisting of 2 project managers ensuring they had the necessary tools and training required for the job.-Ensuring the team met or exceed expected timelines on all projects. -If issues arose then we would discuss how and why they happened and come up with procedures to ensure the same issues would be avoided in the future.New IC installs:-Managing proprietary software set up projects for new clients. Coordinate work of the design, front-end development, Cloud Engineering, Client Education and other teams to have the software set up, customized and ready to use within the expected timeline.Support program initiative:-Help start and maintain an initiative to help our Customer Success Managers with their clients by taking over a portion of the survey management responsibilities . We would be introduced too and become direct contacts with our external clients to help free up the Customer Success Managers time. This would allow the CSM’s to focus more on the client's needs while we ran the clients projects. Show less

As a Technical Lead for Market Panels I was involved with many aspects of the role including the following:Sampling:-Setting up sampling scripts for external and internal clients to ensure their projects would complete on timeSurveys:-Accepting, reviewing and supplying feedback on projects submitted by our clients.-Ensuring all projects had the required resources assigned to ensure they were completed correctly and on time.-Monitoring the projects while they were… Show more As a Technical Lead for Market Panels I was involved with many aspects of the role including the following:Sampling:-Setting up sampling scripts for external and internal clients to ensure their projects would complete on timeSurveys:-Accepting, reviewing and supplying feedback on projects submitted by our clients.-Ensuring all projects had the required resources assigned to ensure they were completed correctly and on time.-Monitoring the projects while they were in field and providing the client and other required departments with daily updates.Initiatives:-Testing and rating new software the company was developing to take over the current SPARQ platform.-Part of a group of technical personnel responsible for coming up with ways to improve performance and ease of use of any tool in the company. This would involve either getting our development team to create new scripts/programs or outsourcing to external programming companies for larger initiatives. Show less

As a Technical Lead for the Central Operations Group I was involved with many aspects of the role including the following:Surveys:-Accepting, reviewing and supplying feedback on projects submitted by our clients.-Ensuring all projects had the required resources assigned to ensure they were completed correctly and on time.-Monitoring the projects while they were in field and providing the client and other required departments with daily… Show more As a Technical Lead for the Central Operations Group I was involved with many aspects of the role including the following:Surveys:-Accepting, reviewing and supplying feedback on projects submitted by our clients.-Ensuring all projects had the required resources assigned to ensure they were completed correctly and on time.-Monitoring the projects while they were in field and providing the client and other required departments with daily updates.Initiatives:-Testing and rating new software the company was developing to take over the current SPARQ platform.-Part of a group of technical personnel responsible for coming up with ways to improve performance and ease of use of any tool in the company. This would involve either getting our development team to create new scripts/programs or outsourcing to external programming companies for larger initiatives. Show less

-Had up to 16 programmers as direct reports.-Key role in bringing the company to online surveys by testing out available software options and implementing once decided upon.-Responsible for hiring and training new programmers.-Handled some of the team's most complicated projects.-Programmed and Quality assured hundreds of projects.