Conducted a site survey task list to organize and prioritize IT inventoryBiweekly/Monthly visits providing contracted IT support at onsite Scottsdale location w/ overseas based MSPTroubleshoot hardware and software issues. Update and maintain IT inventoryAssist with network outages and troubleshooting infrastructure

Supporting and maintaining enterprise systems in the data center and cloud environmentsVMWare ESXi/Vcenter maintenance and administration of Windows and Linux serversManage Veeam and Dell Avamar backup systems. Configuring and transitioning to new Dell Apex backup services.Manage Networking nodes and IPAM using the SolarWinds platformAssisted with datacenter cable management during new dispatch center power outage projectSupport Gilbert staff as an Adobe cloud administratorResponsible for server patching and server maintenance of servers 2016, 2019, 2022Active Directory support and implementing best practices and procedures for DNS and DHCPManage web and system certs using IIS and GoDaddy renewal. Also maintain cert & secrets renewal in Azure.Assist in management of LastPass and RapidIdentity password portal to keep IT accounts secureTeam collaboration to review scripts in PowerShellPassed PD background to maintain PD and Municipal file servers and application as well support MDF at PD location.Administration of M365 including Teams, Outlook, SharePoint, Exchange, OneDrive, message tracing featuresAzure administration and assist with Enterprise applications, SSO, App registrations, and Entra ID user setupMaintain and update AWS with registered domains and SPF records in Route 53Contributed to increase in documentation/solutions for team to work more efficientlySecureLink maintenance and management, including vendor support services. Provides enterprise access to Town wide applications and servers in a secure way.

Server Monitoring/Maintenance on Windows Server 2012R2 and Server 2016Wolters Kluwer, CCH software installation and managementPrimary contact for IT internal support to partners and all employeesCreate accounts and configure hardware as part of on-boarding processDesktop/Laptop setup and deployment using Windows 10Support both Macs and PCs, printer, scanners, copiers, mobile devices (iOS and Android)Support audio and video equipment in conference roomsPerform system scans using Webroot Antivirus softwareMicrosoft Office365 account administrationTrain all new employees through new hire IT orientationYaelink VOIP phone supportSpamTitan spam filtering managementVMWare ESXi/Vcenter maintenance and administrationCitrix cloud administration and maintenanceAdobe cloud administrationActive Directory supportTroubleshoot hardware/software issues on-site and using Kaseya VSA remote tool

Troubleshoot and resolve hardware and software problems. Install and maintain computer related hardware and software.Work with other IT workgroups to resolve and document tickets in the Ivanti incident management system.Perform incident response to comprised machines to avoid vulnerabilitiesTroubleshoot and support city owned desktops, laptops, printers, scanners, VoIP phones via on site and using remote tools.Assist with inventory, utilizing Configuration/Asset management in Ivanti for desktops and laptops.Audit and track old inventory to perform quarterly auction runs to Central SupplyBack up computer data/software in coordination with the Security teamCreate and configure computer and printer objectsTrain temp/contracted desktop techs in hardware/software processCoordinate appointments with Dell reps for onsite Dell product repairInstall and troubleshoot Cisco phones and headsetsPerform technical support for monthly City Council MeetingsAssist in coordinating with technology replacement upgrade cycles

Provide front-line service to end-users over the phone regarding Oracle, IBM Notes, and Active Directory Accounts. Work with other city IT workgroups to resolve and document incidents in the Ivanti incident management system. Maintain Dell desktops and Dell laptops supported by McAfee Antivirus.Troubleshoot and support city owned desktops, laptops, tablets, printers and VoIP phones via Ivanti Remote Control. Assist with inventory, utilizing Configuration/Asset management in Ivanti for Dell desktops and laptops. Assist with computer and phone deployment in various city locations.Support Dell tablets and Apple devices; providing assistance with IBM Domino mobile webmail accounts and passwords.Experience supporting Windows 7/10, IBM Notes Client, Microsoft Office, Landesk Management Console, Active Directory, and Cisco Finesse for helpdesk.Train end users on how to use City equipment and applications as needed.Troubleshoot computer for compliance with Identity Services Engine, ISE.

Check in materials and assist patrons with general reference and technical questions at the information deskWork in call center answering library related questions and update customer accountsCollects overdue fines and processes transactions on accounts sent to collection agency

Provide basic to moderate end-user support for all IT related issues.Document, track and monitor telephone calls, email, and tickets to ensure a timely resolution.Troubleshoot and resolve hardware and software problemsExperience supporting Windows 7/10, Active Directory, and SCCM

Implemented, under direction, behavioral plans developed by a team consisting of parent and school personnel for the purpose of assisting students in modifying behaviors that are in conflict with a positive academic and social environmentEvaluated the specific needs/problems of students for the purpose of ensuring a safe environmentInstructed, within close proximity to the teacher, individual students or small groups of students to reinforce material or skills initially introduced by the teacherAssist with the supervision of students during emergency drills, assemblies, lunch and other scheduled activities.

Configured student and teacher computer equipment and projectorsLiaison for troubleshooting programs and electronic equipment between the school and the offsite contracted I.T. companyCreated lessons consist of teaching Keyboarding, Microsoft Word and Microsoft Powerpoint to K-8 studentsAssist at-risk students with academic subject difficulties taught by the teacher

Assisted autistic students with various academic subjects Tutored small groups during reteach and enrich taught by the teacher

Trained in direct selling of services and providing customer service to clients Collaboration with a sales team to develop sales techniques

Maintained, shelved, and organized books and videos Checked in/out materials and assisted patrons with locating books and videos