Daniel Stacey Email & Phone Number

Forrestfield, Wa, Au

Forrestfield, Wa, Au

Welshpool, Western Australia, Au

Focusing on moving the business forward in relation to IT infrastructure and security, presenting recommendations to the Board and ensuring IT team and systems are following strict SLA guidelines.

Welshpool, Western Australia, Au

Key Project / Milestones:• Document and execute the migration from SBS to Server 2016 including the installation of Primary and Secondary DC• Document and execute the migration the staged migration of On-Prem Exchange to Office365, including over 200 mailboxes and SMS 2FA protected accounts• Document and execute the migration from Fat Clients to Thin Client Terminal Services farm, including 2FA protected Gateway utilizing Azure• Document and execute the installation of FSLogix Office / Profile containers• Document and execute the overhaul of the network infrastructure including the segregation of subnets and implementation of VLANs• Document and execute the migration from iPECS analogue Phone System to Cloud 3CX with multiple SIP trunks, including user training• Document and execute the installation of Sophos XG Firewall including SATC authenticated Web Proxy• Document and execute the overhaul of network backup infrastructure including the planning and scheduling of offsite backups, replications (utilizing Veeam) and configurations of a 10Gbe Disaster Recovery site• Document and execute the setup and configuration of a Remote Site, including installation of 10+ security cameras, complete network rack and Site-to-Site VPN utilizing Sophos RED• Document and execute numerous advanced Powershell projects including numerous automated projects to supplement missing functionality of primary LOB application• Document and execute advanced MSSQL techniques to enhance the capabilities of our primary LOB applications

- Temporary Contract -- Document and execute the migration from SBS Server 2008 to Server 2012 R2, including the migration of PDC Roles and DFS Roles.- Document and execute the installation of a new SQL Cluster- Document and execute the migration from Exchange 2010 to Office 365 using a Hybrid Setup- Document and execute the migration from Exchange 2007 to Office 365 using a Staged Migration method- Provide an escalation point for Helpdesk Level 1 and 2 for advanced issues- Document technical recommendations for Clients- Document project Scopes of Work and Method Statements for Level 3 Projects- Assist with helpdesk issues where required and provide training / tutoring to Level 1 / 2 Helpdesk- Provide business recommendations and workflow documentation for General Managers for improvement to business and Servicedesk- Document and execute the migration from Server 2003 to Server 2012 R2, including migration of PDC roles- Document and execute the migration of Exchange 2007 to Exchange 2016 for client, migration consisted of Exchange 2007 > 2013 > 2016- Configuration and Installation of Juniper SRX340 for client, with a valid configuration for multiple WAN IP (via proxy arp)- Configuration and Installation of Juniper SRX340 for shared Fiber connection between 2 clients, including proxy arp configuration and routing restrictions

Osborne Park , Western Australia, Au

- Assist clients with over-the-phone issues, log and resolve issue under strict time restraints and to set guidelines- Proactively perform checks and diagnostics to determine possible faults, address and/or log possible fault whilst adhering to string guidelines. - Reactively attend to reported faults and issues, minimizing impact to clients and adhering to string guidelines and timeframes.- Perform well in a tem environment, assisting other technicians with the diagnostic and resolution of faults, or escalation to 3rd party providers.- Follow guidance from senior level technicians, and perform tasks assigned whilst ensuring client faults are first priority – a delicate balance of time management to ensure everything is completed daily in set time frames.

Kewdale, Western Australia, Au

- Installation/Update/Configuration of computer hardware and/or software- Installation/Update/Configuration of network equipment- Maintaining business Thin Client infrastructure- Maintenance of core business servers and applications- Maintenance of core business network equipment- Maintenance of business Active Directory and Exchange services- Troubleshooting in-house issues with employees and services- Maintaining business Citrix environment- Maintaining / troubleshooting NetScaler implementation- Monitoring and maintaining business Backups via Veeam- Maintaining, Configuring and Creating business Virtual Infrastructures with VMWare- Maintaining / implementing business voice infrastructure, Zultys

Wangar, Wa, Au

During my period of work at PLE Computers, my role and title changed as PLE started into Managed Services, my duties in this new role included:- Configuration/installation of corporate servers and networks- Management of corporate networks and domain PCs of hundreds of employees- Troubleshooting numerous client issues including desktop support; virus removal and network support either remotely or with an onsite visit- Email setup- Nurturing ongoing relationships with clients- Tutoring clients on new procedures and/or software/hardware- Liaising with clients on recommended network/hardware upgrades - Keeping to strict ICT procedures and deadlines- Tutoring of new Corporate staff on clients’ needs and procedures

Wangar, Wa, Au

I worked in numerous areas at PLE from 2008 - 2010, including but not limited to:- Retail Sales:(Informing customers of stock levels, answering customer emails, sales of new computer packages, processing of educational and mining purchase orders, money handling, assisting customers with sales enquiries)- Retail Technical Support:(Hardware troubleshooting, Software troubleshooting, Virus removal, Email setup, Customer data backup/restore, Computer upgrades, Computer rebuilds, Handling phone and face-to- face technical support, communicating with customers to determine issues and offer possible causes/resolutions, repair customers machine on time and within deadline, offer customers alternatives if issue cannot be resolved, ensure customers are satisfied with outcome, priorities jobs based on severity and/orurgency)

Software Development

Software Development

Network And System Administration/Administrator

Education record