Daniel Stade Email & Phone Number

Vancouver, Wa, Us

United States

Vancouver, Washington, United States

Ontario, California

Provides daily leadership to the Geek Squad Customer Care Agents who handle Delivery and Installation escalations. Using behavior-based coaching and feedback, ensures that job duties and responsibilities of team members are completed in a consistent, accurate and productive manner. Responsible for talent selection, development, performance management of execution of strategy, and oversight for the development of Agents who directly and indirectly report to them. Responsible for coaching and developing teams to create a culture of continuous improvement through employee engagement. Frequently interacts with vendors, internal partners and external customers/clients and must demonstrate effective relationship building skills, polished communication and commitment to improving the customer experience.• Responsible and accountable for resolving escalated customer requests via the forms submitted by retail and being worked by the Geek Squad Customer Care Team.• Ability to interact with all IT systems and requirements.• Accurate and timely measurement, follow up and reporting on all Delivery and Installation opportunities.• Leverage Key Performance Indicator metrics (Including Customer NPS (Net Promoter Score) to measure progress and highlight areas where improvement is needed.• Responsible for talent selection, development, performance management, and engagement for Customer Care Agents.• Manage schedules to ensure hours of operations are staffed appropriately.• Ensure Service Level Agreements are being met by direct reports.• Maintain effective and ongoing partnerships with internal customers/business partners (3PL, DDC, local field teams, and Retail).• Serve as a liaison to cross functional teams to drive root cause analysis for appliance services failures and recommended course of action to fix/prevent• Key holder for the building to assist with opening and closing duties.

Orange, California

Responsible for executing the Geek Squad vision to “delight every client we serve, empower every employee, and deliver meaningful profit and growth”. Creating a world-class environment where employees can apply their talents in service of the client to deliver a differentiated range of solutions throughout the life of a product.Drive execution of end-to-end operations, sales strategies and fulfillment services for two Geek Squad Precincts; one in store, and one remote in the Children’s Hospital of Orange County (CHOC), and the Autotech Bay located in store. Develop, direct and mentor Geek Squad Agents to optimize client satisfaction and loyalty.• Conduct business analysis utilizing company scorecards and reports to identify business opportunities and ensure a consistent client experience (e.g. Turn Time, AT Days Out, Ship to Client, etc.)• Motivate, inspire, and coach behaviors that lead to an exceptional client experience• Quickly resolve unsatisfactory client experiences and investigate root cause to identify and implement action plans based on observations and feedback• Monitor monthly business rhythms of two Precincts and Autotech leads and assist with Geek Squad Agent check-in sessions as needed• Be accountable for labor management and revenue performance for the Precincts and Autotech Bay• Lead the team and drive the financial and operational outcomes of the Precincts and Autotech Bay• Recruit, train, develop and coach Agents and other store personnel• Optimize client satisfaction and loyalty• Manage the repair, installation, and service of computer and consumer electronics products• Communicate strategies goals to the team in a clear, accurate, and timely manner• Develop business plans with senior management• Maintain a clean, welcoming, and organized Precinct• Manage entire store operations while performing as manager on-duty

Temecula Ca

• Assess customer issues/problems, determine and implement solutions. Providing clients with strong, accurate technical support via phone. • Capturing product information, diagnostics, ordering parts and scheduling service appointments all while working completely remote. • Performing technician reviews, new hire training, and in the moment technical support. • Evaluate needed parts for repairs and maintain inventories so the repairs can be made, including ordering new parts• Establish daily objectives, determine priorities, assign and complete work individually and as part of a team• Communicate verbally and in writing with peers, management and customers; train new employees in company policies• Brief new hires, as well as co-workers on new processes and procedures; analyze and diagnose automated and manual systems to identify root causes for problems• Perform diagnostic tests and document findings• Utilize automated databases to manage customer work; recommend products and services to customers• Collaborate with co-workers to troubleshoot equipment and system issues; provide leadership and direction to co-workers

Greater San Diego Area

Diagnose electronic issues and implement low or no-cost repairs; visited customer homes and ensured their needs were met.• Trained new hire Technicians Achievements:• Ranked as the top Technician for accuracy and problem resolution• Was named the Employee of the month and Quarter multiple times• Received many letters of appreciation from both customers and upper management• Was promoted based on employee evaluations• Received multiple evaluations/reviews in support of movement within the company

Greater San Diego Area

• Set up and tested diagnostic systems for special events for the San Diego Padres; troubleshot and repaired systems and components as needed.• Administrated priorities and schedules to maintain work flow and to meet all assigned deadlines; performed inventory control and maintained adequate stock • Trained and managed new hires; explained corporate policies to them Achievements:• Was requested to work with SONY Engineers on diagnostic work while most Technicians only worked with other Technicians

Greater San Diego Area

• Administrated and directed the work of 19 Technicians; implemented repairs, maintenance and testing of missile vertical launch systems. Other Responsibilities:• Troubleshot and tested electronics, hydraulics and pneumatics; isolated equipment problems and identified / implemented solutions• Documented all work in officials logs; prepared daily, monthly and annual schedules for maintenance work• Assigned jobs for Technicians; inspected work and provided corrective recommendations• Assessed Technician performance; managed work documentation in electronic systems• Fire Control (FC) launch certified, and part of the launch control team for vertical launching systems operations• Assistant armory supervisor; managed inventory as well as well as maintaining gun mount systems, and small arms on-board the ship

Bachelor Of Science - Bs, Science Of Business Management, 3.64

Associate Of Arts - Aa, Business Administration And Management, General

Electrical And Electronics Engineering