Daniel Stampone Email & Phone Number

New York, United States

• Provide technical assistance and support for RQI, SimCenter and SimManager products.
• Implementation and Coordination of RQI and SimManager products.
• Ensure customer satisfaction by responding to calls and emails in a timely fashion.
• Creating and maintaining service tickets for all customer interactions, through to closure using Siebel.
• Develop and maintain relationships with RQI Administrators onsite to ensure they are up to date on the latest program changes so they can… Show more
• Develop and maintain relationships with RQI Administrators onsite to ensure they are up to date on the latest program changes so they can accurately pass on the information to their students. Show less

Greater New York City Area

• Using mapping software and Company network documentation, locate potential business customer sites on Mediacom’s network, and determine serviceability requirements. Measure distances and plot the customer’s location on.
• Prepare construction cost estimates for connecting customers to Mediacom’s network, using standard pricing worksheets and templates.
• Assist the Sales and Corporate Engineers with network design, and estimate costs of networking equipment in preparation… Show more
• Assist the Sales and Corporate Engineers with network design, and estimate costs of networking equipment in preparation for quotes to customers.
• Assist the sales organization by handling requests for network information, creating and providing network maps and diagrams.
• Create and update network fiber documentation, showing the fiber optic cable routes constructed and individual fiber usage for our business customers. Coordinate with Corporate Engineering so that this information is.