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Daniel Steel Email & Phone Number
Head of Intelligent Automation – Enterprise Technology Operations
at
QBE Insurance
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Head of Intelligent Automation – Enterprise Technology Operations
Location
York, England, United Kingdom
Company size
Who is Daniel Steel? Overview
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Quick answer
Daniel Steel is listed as Head of Intelligent Automation – Enterprise Technology Operations at QBE Insurance, a company with 14074 employees, based in York, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Daniel Steel.
Daniel Steel previously worked as Head of Cloud Engineering at Qbe Insurance and Head of Infrastructure Development at Qbe Insurance. Daniel Steel holds It, Business, Digital Media from York College.
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QBE Insurance
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Profile bio
About Daniel Steel
A highly successful technologist with a significant background in IT Service Management and Software Development with over 18 years IT experience in FTSE 100 financial services organisations. Commercially-aware, with a broad range of IT leadership experience having worked in a number of different roles within different IT organisations. Respected IT leader and multiple award winner with significant experience in engaging with key business stakeholders and 3rd parties. A proven track record of delivery in the UK and multiple international regions. Working with international colleagues and outsourcing partners to deliver innovative IT solutions/business process change, via emerging technology solutions in addition to utilising automation to drive cost and efficiency savings, whilst significantly improving the end user support experience.
Current workplace
Daniel Steel's current company
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Qbe Insurance
11 roles · 23 years
Daniel Steel work experience
A career timeline built from the work history available for this profile.
Head Of Cloud Engineering
Current
Aug 2022 - Present
Head Of Infrastructure Development
Nov 2019 - Sep 2022
Self Service & Automation Manager - Contract
Nov 2017 - Nov 2019
Head Of Uk It Operations
In this role I was responsible for IT Support across Aviva in the UK & Ireland (supporting ~32,000 devices), managing a large team of 180 people across multiple disciplines, suppliers and geographies. Areas of day to day accountability, influence and expertise include:*End user support*Product owner for end user self service technologies *Workplace.
May 2017 - Nov 2017
Self Service & Automation Manager
- Leading a complex 24*7 operational and highly skilled software development team specialising in developing automated software solutions to all end user support functions for Aviva including UK&I, AGC, Aviva Investors.
- Significant reduction of inbound demand.
- Large headcount reductions, contributing to multi million pound annual savings.
- Adoption of self-service platform increased to 70% of all demand, contributing to a significant reduction in manual processing of work.
- IT software request end to end times reduced to 24hrs.
- IT peripheral delivery end-to-end time reduced to 24hrs.
Apr 2013 - Jun 2017
Service Desk & It Access Operations Manager
Leading the operational running of the IT Service Desk & Access teams 24x7, incident and request. Managing and coordinating urgent and complicated support issues. Acting as escalation point for all requests and incidents. Developing mature incident/request escalation processes. Creating real time data feeds (KPI’s and trends) to all IT department and.
Mar 2011 - Apr 2013
Knowledge & Quality Manager
Training, coaching and mentoring Service Desk analysts in addition to leading team of experts. Overseeing staff activities. Creation of training material for support staff. As needed, schedule employees working times and provide backup support. Monitoring of work completed by analysts. Significantly improving incident resolution rates from 55% to 85% first.
Jun 2009 - Aug 2011
It Service Desk Operational Lead
Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules. Acting as an escalation point where difficult or controversial incidents are received.Liaising with senior management. Performing briefings to Service Desk staff on changes or deployments that may affect volumes at the Service Desk..
Aug 2007 - 2009
It Sevice Operations
Apr 2005 - May 2007
Technical Specialist (In Store)
2003 - 2005
~2 yrs
Team & coworkers
Colleagues at QBE Insurance
Other employees you can reach at qbe.com. View company contacts for 14074 employees →
ZY
Zoe Yiannoulli (Rowe)
Colleague at Qbe Insurance
Australia, Australia
View →
PB
Phillip Berner
Colleague at Qbe Insurance
Greater Sydney Area, Australia
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RM
Rebecca Morton
Colleague at Qbe Insurance
Greater Perth Area, Australia
View →
SJ
Sarah Jarrett
Colleague at Qbe Insurance
Greater Sydney Area, Australia
View →
HF
Hannah Farrer Fisher
Colleague at Qbe Insurance
United Kingdom, United Kingdom
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SC
Sarah Cromarty
Colleague at Qbe Insurance
Greater Newcastle Area, Australia
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BF
B-Jay Foronda
Colleague at Qbe Insurance
Murrumba Downs, Queensland, Australia, Australia
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BW
Belinda Webb
Colleague at Qbe Insurance
Sale, Victoria, Australia, Australia
View →
JB
Jayson Barnachea, Clssyb, Clssgb
Colleague at Qbe Insurance
Metro Manila, National Capital Region, Philippines, Philippines
View →
AB
Andrew Brown
Colleague at Qbe Insurance
Melbourne, Victoria, Australia, Australia
View →
Zoe Yiannoulli (Rowe)
Colleague at Qbe Insurance
Australia, Australia
View →
PB
Phillip Berner
Colleague at Qbe Insurance
Greater Sydney Area, Australia
View →
RM
Rebecca Morton
Colleague at Qbe Insurance
Greater Perth Area, Australia
View →
SJ
Sarah Jarrett
Colleague at Qbe Insurance
Greater Sydney Area, Australia
View →
HF
Hannah Farrer Fisher
Colleague at Qbe Insurance
United Kingdom, United Kingdom
View →
SC
Sarah Cromarty
Colleague at Qbe Insurance
Greater Newcastle Area, Australia
View →
BF
B-Jay Foronda
Colleague at Qbe Insurance
Murrumba Downs, Queensland, Australia, Australia
View →
BW
Belinda Webb
Colleague at Qbe Insurance
Sale, Victoria, Australia, Australia
View →
JB
Jayson Barnachea, Clssyb, Clssgb
Colleague at Qbe Insurance
Metro Manila, National Capital Region, Philippines, Philippines
View →
AB
Andrew Brown
Colleague at Qbe Insurance
Melbourne, Victoria, Australia, Australia
View →
1 education record
Daniel Steel education
-
York College
FAQ
Frequently asked questions about Daniel Steel
Quick answers generated from the profile data available on this page.
What company does Daniel Steel work for?
Daniel Steel works for QBE Insurance.
What is Daniel Steel's role at QBE Insurance?
Daniel Steel is listed as Head of Intelligent Automation – Enterprise Technology Operations at QBE Insurance.
Where is Daniel Steel based?
Daniel Steel is based in York, England, United Kingdom while working with QBE Insurance.
What companies has Daniel Steel worked for?
Daniel Steel has worked for Qbe Insurance, Aviva, and Orange.
Who are Daniel Steel's colleagues at QBE Insurance?
Daniel Steel's colleagues at QBE Insurance include Zoe Yiannoulli (Rowe), Phillip Berner, Rebecca Morton, Sarah Jarrett, and Hannah Farrer Fisher.
How can I contact Daniel Steel?
You can use AeroLeads to view verified contact signals for Daniel Steel at QBE Insurance, including work email, phone, and LinkedIn data when available.
What schools did Daniel Steel attend?
Daniel Steel holds It, Business, Digital Media from York College.
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