As the Head of Operations at Legacy Wills, I am responsible for overseeing the day-to-day activities of the business. An important part of my role is to develop and implement all of our internal processes in order to create an effective journey for our valued clients. I am also a member of The Society of Will Writers.

Throughout this period, I was in charge of managing and developing a team of Will & Estate Planning professionals on a day to day basis, both office and field based. A key part of my role was communicating with the team, ensuring all legislation practice was relevant and up to date.

I am a co-founder and director of the start-up 'Valulife'. Our mission is to improve the ability for people to plan for end of life, with transparent fixed-cost services that deliver for a modern society.

I was responsible for leading a team of 20 staff, operating a visit based diary undertaking circa 500 appointments on a daily basis, spread over 250+ financial services consultants. The role was fast paced and certainly utilised my analytical skills.

Leading a team of 15 Telemarketers, achieving targets on a monthly basis.