+Discuss strategic plans with top management+Lead and manage Technical Support team for software and hardware+Manage the quality of service and support provided to end customers and distributors+Maintain direct communication with client executives+Implement plans to optimize department resources+Identify process improvement opportunities within the department+Set departmental objectives to ensure its smooth functioning+Maintain direct communication to provide visibility of projects with other departments involved+Manage server access.+Manage, design, and execute project plans for different clients -Design system functionalities -Gather requirements -Manage development team to achieve objectives -Conduct QA testing to ensure project success and future updates+Lead system implementation projects for different important clients +Lead work team with focus on problem-solving and service quality+Analysis and consulting on customer requirements+Supervise the complete sales cycle of a solution, from back-end to front-end with the customer+Installation, implementation, and configuration of administrative and billing systems+Provide technical support required for each of the different products and systems+Analysis for improvement of internal processes+Documentation of processes and manuals of tools used internally.

Within my roles and achievements in this company, focused on the development, implementation, and consultancy of technological solutions and administrative systems, I can mention:+Managed, designed, and executed a fiscal transmission software project for DGI: -Designed system functionalities. -Gathered requirements. -Managed development team to achieve objectives. -Conducted QA testing to ensure project success and future updates.+Lead implementation projects for different important clients.+Lead a team with a focus on problem-solving and service quality.+Analyzed and advised clients on requirements.+Supervised the entire sales cycle of a solution, from back-end to front-end with the client.+Installed, implemented, and configured administrative and billing systems.+Provided technical support required for each of the different products and systems.+Analyzed for the improvement of internal processes.+Documented processes and manuals for internally used tools.

In my roles and achievements within the company; distribution, implementation, systems consulting; technological solutions and fiscal equipment, I can mention:• Requirements analysis and consulting services for customers.• Supervise the entire cycle in the sale of a solution from Back end to the front end with the customer.• Installation, implementation and configuration of administrative and billing systems.• Provide support required for each of the various products and systems.• Analysis for improving internal processes.• Documentation of processes and manuals of tools used internally.• Link between purchasing area and different suppliers.

• Realizar soporte tecnico de Computadoras y sistemas de facturacion.• Asesoria tecnica sobre sistemas y computadoras.• Manejo de Rctech y A2 sistemas contables y de facturacion.• Configuracion de redes, camaras e impresoras.