Daniel Stracke Email & Phone Number

Wolfsburg

Wolfsburg Und Umgebung, Deutschland

Guangzhou City, China

Guangzhou

Currently I am supervising the entire Front Desk team and helping the Front Desk Manager to create and fulfill new LSOPs, Also I am acting as Duty Manager and Lobby Ambassador, answering guest satisfaction surveys, handling guest complains, controlling all incoming emails and answering all inquiries of international guests. Furthermore I substitute the night manager during his absence.

As Management Trainee within the Rooms Division department I am currently part of the Guest Services team. During my daily work I am representing the property management in resolving any guest related situation. I manage the flow of questions and direct guests within the lobby. At the same time I maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Balve, Nordrhein-Westfalen, Deutschland

Hannover, Niedersachsen, Deutschland

Point Clear, Alabama, Usa

I absolved a Front Office Trainee program which was provided by the Marriott Grand Hotel in Point Clear. During this year I was working as Front Office Clerk, At-Your-Service-Agent and Night Auditor.

Zurich

Responsibility included:-Check-in and check-out, preparing guest bills and currency exchange-Providing guests with tourist informations-Handling phone calls, reservation requests and wake up calls-Conducting administrative work-Solving guest complains and fulfilling guests needs-Coordinating room assignments

Zurich

-Managed all front desk functions heavily focused on daily arrival and departure-Responsible for the end of day procedure-Worked closely with all outlet managers to prepare the closing of cash accounts-Balanced all shift audits-Managed Manager on duty tasks during the weekend-Assisted the night manager by preparing and distributing daily reports that recap all ledger activities-Accomplishment of the night room service

Selected for a three-month training program provided by the Nusa Dua Beach Hotel & Spa which included training at the Front Office and Food and Beverage.

Dortmund