Daniel Stracke Email & Phone Number

Wolfsburg

Wolfsburg Und Umgebung, Deutschland

Guangzhou City, China

Guangzhou

Currently I am supervising the entire Front Desk team and helping the Front Desk Manager to create and fulfill new LSOPs, Also I am acting as Duty Manager and Lobby Ambassador, answering guest satisfaction surveys, handling guest complains, controlling all incoming emails and answering all inquiries of international guests. Furthermore I substitute the.

As Management Trainee within the Rooms Division department I am currently part of the Guest Services team. During my daily work I am representing the property management in resolving any guest related situation. I manage the flow of questions and direct guests within the lobby. At the same time I maintain a strong working relationship with all departments.

Balve, Nordrhein-Westfalen, Deutschland

Hannover, Niedersachsen, Deutschland

Point Clear, Alabama, USA

I absolved a Front Office Trainee program which was provided by the Marriott Grand Hotel in Point Clear. During this year I was working as Front Office Clerk, At-Your-Service-Agent and Night Auditor.

Zurich

Responsibility included:-Check-in and check-out, preparing guest bills and currency exchange-Providing guests with tourist informations-Handling phone calls, reservation requests and wake up calls-Conducting administrative work-Solving guest complains and fulfilling guests needs-Coordinating room assignments

Zurich

-Managed all front desk functions heavily focused on daily arrival and departure-Responsible for the end of day procedure-Worked closely with all outlet managers to prepare the closing of cash accounts-Balanced all shift audits-Managed Manager on duty tasks during the weekend-Assisted the night manager by preparing and distributing daily reports that recap.

Selected for a three-month training program provided by the Nusa Dua Beach Hotel & Spa which included training at the Front Office and Food and Beverage.

Dortmund