Daniel Strother Email & Phone Number

DANIEL STROTHERCell: (409) 827-9325E-mail: daniels8487@gmail.comPROFESSIONAL SUMMARYA proficient and versatile Assistant General Manager with 7+ years of experience in the hospitality industryin driving revenue performance, reducing costs, event planning and enhancing guest experience. Has aproven track record in streamlining operations and improving data results through continuous processimprovement and cross-functional collaboration. Cultivated a “growth mindset” type of work environmentwith the intent to empower and develop high-performing teams while inspiring staff to achieve personaland professional goals.CORE SKILLS Program Evaluation & Management Relationship Development Conflict Resolution Team Leadership Regulation & Compliance Organizational Development Employee Training Budgeting and Forecasting Cultural CompetenceCERTIFICATIONSServSafe Food Handler Certificate, December 2023- December 2028Red Cross-AED/CPR Certified, 2022-2025WORK EXPERIENCEJUNE 2020 – PRESENTASSISTANT GENERAL MANAGER, RESIDENCE INN- MARRIOTTResponsible for overseeing the daily operations of the hotel, ensuring efficient management of staffand hotel property. Provide strategic direction to achieve goals, manage budgets, develop communitypartnerships and marketing strategies while also ensuring compliance with local, state, and federal lawsand guidelines.• Through the implementation of using interactive questions, games, and incentive-basedrewards for customers, the hotel’s Intent to Recommend rate increased from 41% to 86%during the 1st Quarter of 2024.• Guest service scores increased from 1-5 to 9-10 (which is the Marriott International Standard)in 2024, by opting to make more fresh fruit and other snacks readily accessible for guestsduring check-ins.• Housekeeping cleanliness score increased from 68.5% to 91% during the 1st quarter of 2024, bydeveloping a training and staff incentive-based program that focused better cleaning methods,and demonstrating skills learned in trainings.• Supported corporate upper management, by serving as Bench General Manager temporarilyand assisted with the opening and closing of several hotel properties during 2022-2023.Greeted customers as they arrived Coordinated reservations via in person, online,by phone and confirming detailsbefore guests’ arrival. Worked in collaboration with housekeeping to ensure rooms were prepared fornew guests.• Due to high level of professionalism and positive feedback received on employee evaluations,staff was promoted to Assistant General Manager in June 2020