Daniel Su Email & Phone Number

Sydney, New South Wales, Australia

Delivering comprehensive cloud solutions for a diverse range of clients. My role includes both internal and customer-facing responsibilities, ensuring smooth implementation and management of public, private, and hybrid cloud environments. I provide expert guidance and hands-on implementation, facilitating greenfield builds and brownfield migrations.I collaborate with account teams, project managers, executives, customers, vendors, and third-party providers to deliver customer solutions… Show more Delivering comprehensive cloud solutions for a diverse range of clients. My role includes both internal and customer-facing responsibilities, ensuring smooth implementation and management of public, private, and hybrid cloud environments. I provide expert guidance and hands-on implementation, facilitating greenfield builds and brownfield migrations.I collaborate with account teams, project managers, executives, customers, vendors, and third-party providers to deliver customer solutions and major changes efficiently. My daily work involves engaging with various cloud technologies, including VMware, Fortinet products, Zerto, Microsoft Azure, F5 Networks, Cisco UCS, and both Cisco and Juniper routing and switching.As a part of Macquarie Cloud Services, I pride myself on my commitment to customer service, ensuring our clients receive the best solutions tailored to their needs. Our work is backed by top industry certifications, providing excellence in every engagement . Show less

Sydney

Customer facing role responsible for maintaining existing public, private and hybrid cloud deployments as part of a managed service provider.Heavy emphasis on providing personalised, friendly yet highly technical service to an extremely wide variety of cloud customers ranging from single owner-operators to multi-billion dollar IT firms.Other responsibilities include:Liaising with customer account teams for billing adjustment, dispute resolution and escalation.Handling high… Show more Customer facing role responsible for maintaining existing public, private and hybrid cloud deployments as part of a managed service provider.Heavy emphasis on providing personalised, friendly yet highly technical service to an extremely wide variety of cloud customers ranging from single owner-operators to multi-billion dollar IT firms.Other responsibilities include:Liaising with customer account teams for billing adjustment, dispute resolution and escalation.Handling high severity, high impact, multi-customer critical incidents involving multiple internal, external and vendor stakeholders.Coordinating time critical incidents across mutliple stakeholders to meet and beat SLA.Performing critical changes for customers involving time-sensitive outage windows, ensuring customer business is disrupted as little as possible.Assisting with project work to ensure milestones are met within expected timeframes.Daily and in-depth experience with a wide variety of cloud technologies including:VMWare vCloud Director, vCenter Environment of +500 ESX hypervisor hostsFortinet Fortigates (FortiOS), FortiManager, FortiAnalyser, FortiAuthenticator, FortiClientF5 GTM, LTM Load Balancing and Traffic Management (+DNS)Cisco Unified Computing Solution (UCS) Modular Compute PlatformJuniper and Cisco Routing and Switching across Core, Distribution and Access layersDatacenter work including shipping and receiving, rack-and-stack, cable management & environmental control Show less

Glendenning, Nsw

• Communicating with and engaging with clients and leads to implementing and close out moving solutions.• Assisting with Quality Assurance.• Centered around creating an in-house solution for streamlining operational procedures by creating a SQL based data warehouse with a .NET webform front end.• All-rounder IT help consisting of:o Setting up new workstations.o Setting up WIFI IP CCTV.o Ensuring solutions are up-to-date, secure and reliable.o Active Directory.

Regents Park, New South Wales, Australia

• Gained experience using their joint ERP + CRM system, NetSuite by Oracle and using it to develop various solutions for departments within the company.• A few of the Projects I worked on:o Customer Facing Sales Order PDF form generator made with JavaScript.o Multiple Product Updates utilizing complex SQL queries to search and update the precise products.o Lead capturing system for Sales though Big Data processing from Google Analytics and Mailchimp.• Experience in a… Show more • Gained experience using their joint ERP + CRM system, NetSuite by Oracle and using it to develop various solutions for departments within the company.• A few of the Projects I worked on:o Customer Facing Sales Order PDF form generator made with JavaScript.o Multiple Product Updates utilizing complex SQL queries to search and update the precise products.o Lead capturing system for Sales though Big Data processing from Google Analytics and Mailchimp.• Experience in a professional work environment involving time management, maintaining working relations, using meetings effectively to understand the problem, planning and conducting a presentation of solutions to best inform the audience. Show less

Sydney, Australia

• I was employed as a Teacher / Tutor for Python to a class of students, developing my own content, monitoring the progress, and documenting in reports to Parents and the Owner.• I also taught a 3-day Professional Development Python course to the teachers at Richard Johnson Anglican School.

Bachelor Of Computer Science (Honours), Computer Science

Hsc, Year 12 Graduate

- Prefect (2018 - 2019) - Coordinator of PHS Chess Club - Lead Coder in the PHS Zero Robotics Team, - Student Leader of Maths, TAS.

Comp1511 (Computing 1A)

Each year a limited number of selected talented students are offered the opportunity to enrol as a UNSW student whilst still at school.