Daniel Suarez Email & Phone Number

Middleton, Wi, Us

525 Junction Rd Madison Wisconsin

Madison, Wisconsin

• Attaining Hands on experience• Allowed to be unsupervised while working• Repairing software and hardware issues on Students’ and Teachers’ laptops and desktops• Working on simple to complicated troubleshooting with Laptops or computers• Keeping track of individual cases with SpiceWorks Ticket system• Learning to work on Projects and learned about applied Project management • Learning and applying Team Management to further develop leadership skills• Logging everything, IE: What the problem was and what was done to solve the problem, what worked and what didn’t work.• Learned which malware management programs were most reliable and what kinds of malware needed to be dealt with in certain ways/in a particular order depending on the type malware

As one of a team of eight. Summer internship working for Unity Point Health. Unity Point Health has bought Meriter hospitals and clinics so the work is to be done in various Meriter buildings, inventorying every piece of equipment related to a computer including the processors and monitors and various other technical medical equipment to determine what's compatible with Unity Point Health's systems. Also determining what needs to be either upgraded or replaced to make all equipment compatible with Unity Point Health's current systems. Also completing various other tasks necessary to get the Meriter's entire system ready to go in September.

Middleton, Wisconsin

• Handle calls efficiently and professionally • Familiarity with computer programs and know your way around a computer without help• Emailing and being in contact with supervisors when necessary • Able to work without any supervision for days at a time• Gather customer demographics thoroughly and strategically• Accurately gather demographics• Using my bilingual abilities to handle calls in Spanish • Attend job appropriate meetings and training sessions • Making appointments• Making sure client (investors) needs were met in each and every call depending on the client• Always saying yes to customers or finding a way to do so• Upholding highest quality standards of the company to each and every customer• Problem solving under pressure with technical difficulties while maintaining professional atmosphere• Upholding accuracy in everything we documented and in general• Ability to multi task• Ability to translate conference calls• Cold calling customers for reminder for appointments• Signing customers up for classes, mammograms, physicals etc.• Documenting each and every call with complete accuracy• Utilize keyboard and computer tools as fast as possible

Madison, Wisconsin Area

Responsibilities/Duties: Captioning telephone calls• Ensure the highest level of quality service is delivered to all consumers• Multi-task (hear audio, voice what was heard, proof-read developing captions, - all simultaneously)• Utilize keyboard by typing corrections and other words as necessary• Maintain the Captel Call Center’s quality standards for accuracy and speed.• Monitor technical issues on calls and report to appropriate staff.• Attend job appropriate meetings and training sessions. • Sign and abide by Captel’s Oath of Confidentiality, even after employment is terminated.• Other duties as assigned by supervisor or Center manager

Brooklyn, New York

Responsibilities/Duties:• Prepare cellular accessories for shipment• Count and pack items per customers’ orders• Print and adhere shipping labels to completed and packed orders• Preparing Invoices Also inventorying everything in the warehouse. Making sure that when the truck came to pick up everything to ship out, that everything that was supposed to be there was there.And anything else that my supervisor needed me to do, anything from running up the street to grab supplies from stores to taking things to the Post office.

It Help Desk Support Specialist, Information Technology

Activities and Societies: MITA - Madison IT Association Wolpack Techies

Education record

Education record

Education record