As the founder, and one of the hosts for Dungeon Crawlers Radio, I conduct in interviews of guest's with the assistance of my co-hosts, give insight on trends in popular culture, report on news pertaining to the topic of the show, book talent/guests for the show, oversee the social media site traffic and add content, provide an entertainment/humorous factors to the program, aid in content coverage at conventions, contact potential sponsors/guests, edit audio and video segments for the show, and write up reviews/editorials for the show’s web site.

Built relationships with customers, advised customers on how to maximize the value of the program by driving increased usage and services through responsiveness, expert product knowledge, and keen management of the customer journey.- Hosted Quarterly Business Reviews for all Enterprise accounts to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of SUMO on the customer’s business.- Developed strong customer relationships that promote retention, stimulate growth(up-sell), recurring revenue, loyalty, and expansion.- Monitored and analyzed the adoption of Enterprise accounts, proactively identifying any potential challenges and working with both clients and internal teams to bring about resolutions.- Identify and anticipate expansion opportunities with existing customers.

- Manage health and welfare benefits for 9 national client accounts. Act as liaison between clients and internal teams to provide a seamless experience, ensuring clients receive the full benefit of all products purchased and product issues are resolved.- Oversee distribution of all various insurance carrier data files. QA benefit files, payroll & HR data on each of my clients daily. Resolve and identify any issues on the carrier files, payroll runs and HR Data.- Manage discrepancy errors, correct data file errors, request haste benefit enrollments and communicate with carriers to resolve issues. Once data is corrected or looks clean transmit files to their appropriate destination as scheduled.- Resolve client requests and system issues in a timely manner. Ensure that clients are informed of progress and resolution of each request.- Prioritize daily processing and client requests. Organize each task and request in accordance to severity of the issue and client rules/requirements.- Collaborate with clients and internal teams to resolve issues, provide updates on out-standing requests, review and set expectation, receive feedback in order to provide stellar service and improve client experience.- Annual Enrollment projects for all 9 national client accounts. Worked with client and internal team to plan and implement project. Conduct internal system testing prior to start date to ensure proper function of system configuration and rules. Partnered with Senior Benefits Consultant and Project Manager to resolve all issues and client concerns that arose, prepared, QA and sent all Annual Enrollment benefit files to the various carriers. Aided Project Manager in completing project assessment and giving/receiving feedback internally and with client.- Advise and train clients in system usage and benefits management.- Document client and internal requests daily to ensure compliance to client contracts, company policies and government regulations.

TDA account managers service and promote TDA’s products to those who will be directly selling or using them, such as brokers and groups. It is an account manager’s role to develop relationships with this groups and brokers to create a learn service cycle to help service the groups and brokers.Insurance account managers work with a caseload of several groups, building up long-term relationships with them. They play a central role in meeting and developing relationships with new groups, while also seeking to maintain the relationship and growth of addition products with the existing groups. TDA account managers have a detailed knowledge of their TDA’s portfolio of products and can target products to their groups to supply the most appropriate product.