• Work on the Kensington & Chelsea contract and responsible for managing and covering potential lost profit and income using EziTracker, CareSolve and Provider Manager.• Management and monitoring the daily running of the carers and coordinators, ensuring they are following the protocols and procedures in place to reduce financial loss.• Work closely with both the council and the coordinators ensuring any potential issues arising are dealt with efficiently and effectively.• Liaising with management to find resolutions to losses gained over monthly and quarterly periods, as well as creating new process to reduce financial losses• Monitoring the progress of KPI’s and reporting weekly, monthly, quarterly and annually on financial aspects. • Monitoring contract profits & losses and providing financial support and analysis to management and the council for all aspects of the business.• Dealing with invoices via the council and ensuring payment to care workers and the business are justifiable.• General Administration tasks and duties • Managing of conduct with all members of staff both internal and external and following through with HR procedures. • Successfully completed training courses in CareSolve, P&DR, Managing Absence and Managing Conduct.

• Coordinated and managed 1,000+ hours in the allocated area and across the branch, which was approximately 3,000 hours. • Assisted side trainers and arranged training sessions and supervised and monitored care workers. • Competently dealt with complaints and resolved concerns from clients and social services.• Arranged / attended interviews for potential staff and to ensure they are aware of the policies and procedures in place with best practice.

• Answer telephone calls from clients, customers and third parties.• Relaying information gathered to the clients, customers and third parties within guide lines of the Data Protection Act.• Place, book and maintain customer bookings for the customers working in the NHS Trusts, answer and pass over advice on recruitment issues such as NMC, CRB’s and Visa’s expiring. • Also acting Duty Manager for two months to cover leave, where I handed out staff duties for the day and passed over information on a daily and weekly basis on percentage rates for the geographical area’s the teams would be covering. Answering escalated telephone calls and ensuring the KPI’s are completed on a weekly basis.