Division of Operations and Implementation of convergent servicesDepartment of Management and Maintenance ServicesSecond line technical support help desk- Diagnostics of damage links the WAN: FR, ATM,xDSL, ME,WIRELESS, IPVPNcustomers with the level of SLA -,, PREMIUM - 4 h" and "PROGRESS- 8 h "(diagnostics of problems of the physical layer, data link layer and network layer)- Diagnostics damage the Corporate Network for Orange Poland Group(TP and PTK) the WAN and LAN (cisco routers and switches)- Operation the Ticket Problematic regarding reported failure- Operation the point of contact for Partners Technology andService Departments during servicemen contact with HelpDsesk,who removing outage in the area,to confirm failure removal, and whereappropriate further diagnostics

Division of Operations and Implementation of convergent services\Department of Monitoring and Maintenance Solutions Technological customers.Department of Monitoring Services- UEFA Network monitoring for the purpose of the EURO 2012 tournament,- Diagnostics and coordinating efforts during Euro 2012 tournament ,removal outage of link to : UEFA's office ,Media- Center Press, stadiums.- Customer services monitoring, FR, ATM, ADSL and IPVPN ,customers with the level of SLA -,, PREMIUM" and "PROGRESS "- Diagnostics damages and help clients solve problems.- Cooperation with the departments "Division Networks and Service Platforms"(contact with technicians work in the area ,and coordinate removing outage)- Cooperation with the technical departments of the "DSU RUK"when replacing equipment at the customer (routers, modems,check the correct functioning of equipment after exchange).

HelpDesk second line technical support services for clients Frame Relay andInternet DSL- Diagnosing and troubleshooting damage- Cooperation with the "Division Networks and Service Platforms"- Cooperation with the "DSU POLPAK" technical staff.- The leader of a group of technicians for DSL Internet service.

- Supervising the work of a group of consultants, technical hotline for Neostrada.- Support for consultants- Execution reports on the work hotline- Solving problems arising between customer - consultant

- Taking care of company cars fleet- Watch deadlines technical inspection of the cars- Watch deadlines registration inspection of the cars- Watch deadlines insurance and insurance resumption- Seasonal tire change- The introduction of cashless refueling gasoline, at ORLEN stations and instations near the company's office.- Taking care and settlement of mobile phones, negotiating more favorabletariffs with the operator- Buying office supplies and food- Provision of computer equipment to the customers of the company

Co-worker - written order- Data entry from paper questionnaires in Data Entry program- Coding of open questions- Verification of the data after the scan process paper surveys