Daniel Södergren Email & Phone Number

Stockholm, Sverige

Stockholm, Sverige

Leading the scandinavian customer service group that contains 22 employees. The group is spread across Sweden, Norway and Denmark.Main areas of responsebillity are:• Responsible for the customer service team in Sweden, Norway and Denmark • Ensure efficient updating of all customer data in ERP system• Responsible for efficient invoicing• Deliver relevant reports to Sales organisation• Responsible of carrying out efficient price changes and communication to end user and distributors• Ensure all members of the team has appropriate and up to date training in required IT tools• Implementing B2B-tools used by Lubricants in own team• Take part in different B2B-networks• Simplify all complex and time consuming administrative tasks in order to increase focus on more value adding tasks• Ensure an efficient order handling in Sweden and the export market • Responsibility for support demarcation towards diffrent sales channels• Responsible for administaration of the Scandinavian pricelist• Responsible for overflow-partner within Special Sales • Responsible for Co-ordination of Force Majeure • Responsible for communication to partners and customers regarding changes• Chairman of Customer quality improvement forum • Ensure a good customer service

Leading the scandinavian sales support group that contains 16 employees. The group is spread across Sweden, Norway and Denmark.

Project leader for an ERP project. I have had a leading position for developing and implement our new ERP system. In the role I have also been a part of the order to cash management team. Before the ERP project i was the Nordic sales represent in a supply chain project with resulted in that we closed one factory and three warehouses and starting up a central warehouse.