• Greeted patients and visitors as they arrived at the hospital front desk and asked how they would like to be assisted• Provided required information in person and directed visitors / patients to appropriate staff members or departments• Set up and maintained complex communication systems such as PBXs, intercoms and public address systems• Took telephone calls and responded to inquiries aimed at hospital services and procedures• Transferred telephone calls to intended recipients after screening them properly• Arranged for appropriate emergency services by paging relevant medical staff members• Made outgoing calls on requests of hospital staff members• Answered queries pertaining to admitted patients by following strict confidentiality protocols• Arranged for meetings with doctors and other staff members• Created and maintained logs of incoming and outgoing calls on a daily basis• Operated paging systems and intercoms to communicate with medical staff during emergency services

• Answered inbound calls and respond to customer requests• Provided customers with professional and knowledgeable customer support by addressing their issues timely and accurately• Tracked customer issues by documenting the call and its resolution to identify trends and areas of improvement

• Created survey sheets or worked on predefined surveys to gather census information• Conducted an extensive and thorough visual survey of areas that need to be covered during the census taking procedure• Contacted people through telephone, email and in person to obtain pertinent data• Physically traveled to residents’ homes to interview them• Explained the objectives of surveys and their procedures to people who were to be interviewed• Assisted people in filling out survey forms and explained items on survey forms• Double checked information on survey forms or information pads to ensure the accuracy of information• Identified and reported any issues that may have arose while attempting to obtain valid data• Ensured that supervisor was kept abreast of completed assignments and progress• Compiled reports of information derived from census activities and ensured that they were vetted by the supervisor