Daniel Tache Email & Phone Number

România

Coordinating a team in order to guide them to have the best resultsAnalyse and provide feedback in order to improve performanceDaily monitoring of the contacts handled by agents with individual feedbackProvide reports and results to the managementCollaboration with the team manager in order to solve team issues or reinforce information when neededFrequent callibration with the other QAs, Team Managers and Leads in order to give the right answers to the CSAs and for being calibrated on the rules / proceduresProvide weekly updates of the results to the teamPromotes excellence in customer support with strong communication skills aimed to maintain customer satisfactionOffering daily support and assistance to the teamShare observations and reccommandations for a continous improvementParticipate to daily / weekly meetings or callsTraining and assisting New hires for 16 weeksAnalyzes business metrics and data by identifying causes as well as impacts (especially using Excel)Help Agents with shiftwishes scheduleSend operational report to the managementInterviewing candidates for open positionsMonitoring real time managementCreating sessions of sharing best practicies between agents

Braşov, România

Assisting customers in order to help them solve the problems they are encounteringUsing soft skills to face the most difficult casesSolve customers issues via Phone, Chat and EmailPlacing the needs of the customers on the first placeFinding the right solutions in a quick and friendly manner Reduce customer's effort and ensure first contact resolution Treat every customer as a friend

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Balneofiziokinetoterapie, Medicine