Daniel Tan Email & Phone Number

Kuala Lumpur, Malaysia

• I have 18 years of working experienced as Customer Success Manager in SITA to oversee SITA services included CUTE, CUSS, BRS, SBD & PFM for KLIA T1 & T2 Terminal. PEN, BKI & KCH also under my purview responsible to.
• I played a key role in collaborating with Airport stakeholders and maintain good rapport relationship with MAHB various stakeholder and Airlines Operators Committee (AOC). Actively participated and socialize with AOC.
• I have developed capabilities within local field services team to manage and support the delivery of common use self-service and maintain self-service equipment in KLIA T1 & T2 terminals that led to improve passenger.
• I have local project management experienced. Over the 18 years in SITA to support project delivery team to deliver SITA services in Malaysia. Latest project assigned included KLIA – T1 & T2 tech refresh for all SITA.
• Played a key role in collaborating with the airport stakeholders, SITA sales & business development and Operation & maintenance team in winning.o Multi-million dollars 10 years extension of SITA CUTE, CUSS kiosk &.

Selangor, Malaysia

• Project Manager
• Spearheaded full cycle project management of multiple IT solution rollout in line with set timeframes as well as budget.
• Reviewed and ensured clear understanding of clients’ needs in recommending the best solution.
• Managed customer expectations and ensured swift mitigation of all issues.
• Oversaw project billing milestones and payment while monitoring all change request and variation orders
• Liaised with vendors and ensured all key project deliverables are achieved within assigned timelines and budgets.

Selangor, Malaysia

• Project Manager Feb 2001 – July 2004
• Managed full cycle project execution from initiation to user acceptance and project handover as well as closure.
• Led new work order negotiations with the steering committee to identify changes and extra costs incurred.
• Oversaw all billing submissions to ensure timely collection of all agreeable payment milestones.
• Conducted price negotiations with vendors on hardware and software purchases while ensuring excellent product delivery and after sales support.
• Drove a program to increase the awareness of users to maximize the product functions.