Daniel Tan Email & Phone Number

Kuala Lumpur, Malaysia

• • I have 18 years of working experienced as Customer Success Manager in SITA to oversee SITA services included CUTE, CUSS, BRS, SBD & PFM for KLIA T1 & T2 Terminal. PEN, BKI & KCH also under my purview responsible to support PEN, BKI and KCH airport for CUTE and CUSS services there.• I played a key role in collaborating with Airport stakeholders and maintain good rapport relationship with MAHB various stakeholder and Airlines Operators Committee (AOC). Actively participated and socialize with AOC members and MAHB stakeholders in numerous airport occasions such as AOC Meeting, MAHB Annual Dinner, MAHB business continuity exercise etc.• I have developed capabilities within local field services team to manage and support the delivery of common use self-service and maintain self-service equipment in KLIA T1 & T2 terminals that led to improve passenger experience.• I have local project management experienced. Over the 18 years in SITA to support project delivery team to deliver SITA services in Malaysia. Latest project assigned included KLIA – T1 & T2 tech refresh for all SITA CUTE, CUSS, BRS core servers & clients in 2019. New SITA services implementation such as Self Bagdrop at KLIA – T2 in 2018 & 2019 and Passenger Flow Monitoring(PFM) in 2019.• Played a key role in collaborating with the airport stakeholders, SITA sales & business development and Operation & maintenance team in winning.o Multi-million dollars 10 years extension of SITA CUTE, CUSS kiosk & Baggage Reconciliation services project for KLIA 1 & 2 terminals.o Retention of CUTE service extension for Penang International Airport, Kota Kinabalu International Airport & Kuching International Airport.o Self-service Kiosk project in MITSUI Outlet Park(MOP), KLIA o Passenger Flow Monitoring (PFM) and Self Service Bagdrop (SBD) project & maintenance support at KLIA T1 & T2 terminals.o SITA Smart path prove of Concept(POC) at KLIA.

Selangor, Malaysia

Project Manager• Spearheaded full cycle project management of multiple IT solution rollout in line with set timeframes as well as budget.• Reviewed and ensured clear understanding of clients’ needs in recommending the best solution.• Managed customer expectations and ensured swift mitigation of all issues.• Oversaw project billing milestones and payment while monitoring all change request and variation orders • Liaised with vendors and ensured all key project deliverables are achieved within assigned timelines and budgets.• Provide periodical project status updates to the client and the management.

Selangor, Malaysia

Project Manager Feb 2001 – July 2004• Managed full cycle project execution from initiation to user acceptance and project handover as well as closure.• Led new work order negotiations with the steering committee to identify changes and extra costs incurred.• Oversaw all billing submissions to ensure timely collection of all agreeable payment milestones.• Conducted price negotiations with vendors on hardware and software purchases while ensuring excellent product delivery and after sales support.• Drove a program to increase the awareness of users to maximize the product functions.• Provided regular project status updates to the customer and management.Implementation Manager Jan 2000 – Feb 2001• Oversaw the planning, scheduling and implementation of solutions rollout to 521 government agencies across the Klang Valley and Selangor.• Engaged customers, vendors and government agencies to expedite infrastructure readiness for the nationwide system implementation.• Conducted awareness programs to enhance user understanding while providing project status updates.Test & Integration Manager July 1999 – Jan 2000• Led a team of four test engineers in performing end-to-end system and integration tests to deliver the solutions.• Reviewed testing & integration plans and coordinated all acceptance and regression tests.• Worked closely with the application development team in rectifying program bugs.• Liaised with users on the test findings and followed up with the action plans.• Provided user acceptance test status updates to all stakeholders.Operation & Maintenance Manager Jan 1999 – July 1999• Led and managed the operation & maintenance team in ensuring smooth operations of the Point of Sales system in KLIA.• Developed strong rapport with concessionaires and the airport authorities while serving as the single point of contact for the local airport community.