Daniel Tarantino Email & Phone Number

Pensacola, FL, US

Pensacola, Florida, United States

• Sorting and distributing mail throughout the office.
• Managing inventory of paper products.
• Scanning documents and filing into database.
• Assisting with event coordination, setup, and breakdown.

Remote

• Deliver omni-channel customer support through email, chat, and phone platforms.
• Manage and update customer information in Zendesk while assisting with account-related inquiries.
• Provide exceptional assistance to customers regarding returns, defect assessments, and PC repairs.
• Advocate for the benefits of extended warranties and company product purchases during customer interactions.
• Collaborate with Customer Support, Return Merchandise Authorization, and Order Management teams to meet daily fulfillment targets.
• Contribute to product testing and provide valuable feedback before product release.Perform additional duties as assigned by management in a proactive and flexible manner.

• Coordinate client onboarding and guide through setup.
• Conduct regular performance consultations.
• Review and troubleshoot campaigns pre-launch.
• Provide multichannel client support.

Utrecht, Netherlands

• Sharing my experience with members of the team and leading an independent branch of our project.
• Drive operational efficiency through procedure documentation and training.
• Lead regular team meetings to ensure alignment and progress.
• Cultivate team members' professional growth and skill refinement.
• Establish clear objectives for team achievement.
• Foster open communication and conflict resolution.

Utrecht, Netherlands

• Build and maintain an onboarding and uptraining regimen for new agents while assisting in the development of new hires.
• Develop and maintain training programs for new agents to support their professional growth.
• Create training materials for onboarding sessions.
• Orient new hires to company policies and client expectations.
• Assist with setting up tools and troubleshooting technical issues for clients.
• Conduct onboarding sessions for new hires and transfers.

Utrecht, Netherlands

• Assisting agents with ticket questions and updating the resources used for daily job duties. Also, keeping open communication with the client to ensure the best service is being provided and emergent issues get.
• Conduct weekly Quality Assurance reviews to reinforce procedures and prevent recurring issues, and participate in monthly meetings with the Quality Assurance department for procedural alignment.
• Assist in managing missing in-game rewards and account issues, handling escalated cases requiring Tier 2 support.
• Review project training materials and update the knowledge base accordingly.
• Attend weekly team meetings involving the client to understand and address group challenges.
• Document meeting notes for team-wide dissemination.

Utrecht, Netherlands

• Assist with purchase refund requests and account related procedures.
• Evaluate project training materials and offer constructive feedback for enhancement.
• Act as a Team Influencer, addressing team member issues and offering supplementary training.
• Contributed to the development of the company's largest project for an international client with a player base of millions, done remotely.

San Francisco Bay Area

• Assisted in organized game testing sessions with the video game development team.
• Logged issues in a bug reports list.
• Conducted research to propose improvement ideas.
• Conducted field research in private hosted environments following updates.

Pensacola, Florida, United States

• Primary responsibilities were to troubleshoot Cable TV and Internet issues.
• Place orders for equipment
• Procure equipment by placing orders.
• Coordinate on-site technician visits.
• Manage account payments processing.
• Address customer feedback and account inquiries.