Daniel Tavares Email & Phone Number

Lisbon, Portugal

Palmela, Setúbal, Portugal

Responsibilities:Managing data tools based on ITILFramework (Incidents, RFC’s and costumer Complaints).Analyze and keep track of all ticket database according to relevance and impact.Perform a full quality analysis over all software installations and repairs (registering andCatalog incident types according to urgency and priority of resolution as well as escalate andassign them to infrastructure teams, SAP, Networking or WEB.Incident quality management, making sure… Show more Responsibilities:Managing data tools based on ITILFramework (Incidents, RFC’s and costumer Complaints).Analyze and keep track of all ticket database according to relevance and impact.Perform a full quality analysis over all software installations and repairs (registering andCatalog incident types according to urgency and priority of resolution as well as escalate andassign them to infrastructure teams, SAP, Networking or WEB.Incident quality management, making sure every incident is properly fixed by the correcttechnicians but also keep the client informed in case of SLT s exceeded , or any other relevantchange in support or service delivery.Establish interactions between German factory and Autoeuropa, regarding specific incidentsassigned to Wolfsburg Service Center , namely whenever is necessary to assign user permissionsto German platforms.Quality control of user permissions to resources, through analysis of all the databases (managedin Portugal but centralized in Germany) Germany); these resources are essentially local authorizationsthat allows users to access production software, platforms or logistic databases necessary toperform their jobs.Managing users’ access to logistic resources and production oriented systems.Software/Technologies/Databases massively used:Intel Security ePolicy Orchestrator; Service Manager 9; SERA; KIRA; SC Productive System (Wolfsburg); Volkswagen Identity Manager; iServe; SAP AMP Finance-Logistics / SAP AHP Human Resources Production; RSA SecurID; RSA Security Console; Citrix Receiver; NetSight – extreme management center; Active Directory; CheckPoint Mobile (VPN Access) Show less

Lisbon, Portugal

Instalação de cabeamento de redes estruturadas UTP/FOManutenção/Intervenção em Data centers.Certificações de redes estruturadas com OTDR/FLUKE

Palmela, Setúbal, Portugal

Construção/Manutenção redes FTTHConstrução/Manutenção redes FTTNIntervenção em rede fibra óptica ativa.Certificações de redes de fibra óptica com OTDRAnalisar, estudar e implementar cadastro da rede FTTH

Lisbon, Portugal

Representante Empresarial Vodafone Business- Gestão e acompanhamento de clientes empresariais;- Negociação de soluções empresariais, designadamente redes de dados fixos.