General Management of a dedicated meeting and training facility which looks to provide a professional and productive work environment for individuals and teams to further develop their careers. Leading a team of highly motivated individuals to deliver excellent customer service and support business and individuals achieve their goals. Covering small to large meetings, team building, strategy planning, team together days, product launches, graduate programmes and residential courses.

Promoted to Conference Sales and Marketing Manager and currently managing a team of 5 people. Overall I am responsible for both proactive and reactive sales of a busy and successful conference centre as well as managing all internal communications through to the operations team. As part of the senior management team, I looked at strategic approaches to grow both the corporate and leisure market as well as yield manage the current business demands that we have. Key Responsibilities:Manage a 6 figure sales budget and line manage a team of 5 staff Manage key accounts through excellent customer service to ensure repeat business growthProvided excellent communication both internally and externally to clients and staffCreated and delivered the sales and marketing plan within budget for the past 2 years ensuring a positive and effective brand awareness of CIM Moor Hall.Effective diary management to ensure maximum profitability & yield managementManaged key supplier relationships to enable greater flexibility and guarantee excellent customer service

My role is to speak to prospective clients and work with them to book meeting spaces, training events and team building activities. A crucial element of this role is to manage key accounts and grow the business by exploring different revenue streams and delivering an excellent level of service to ensure good client retention. CIM Moor Hall is the home of the Chartered Institute of Marketing and is also a dedicated meeting and training venue. Wit 22 meeting rooms and 80 bedrooms, there is space for companies of all sizes to train in areas such as sales, finance, leadership, creativity and most importantly, marketing!

I worked in conjunction with the sales team to operationally deliver a variety of different conference packages within the LEGOLAND Hotel. In addition to this role I took on extra responsibility as the Hotel Bar Manager and was a key member of the F&B Management team which involved senior management meetings and reported directly to the Hotel Diretor. • Operationally managed and delivered a departmental budget in excess of £1.2million, ensuring strict cost control • Managed up to 60 staff and worked across all F&B outlets within the Hotel whilst deputising for the F&B Manager• Participated in strategic management meetings to further develop and grow the department • Prepared sales and revenue reports for senior management as well as expected revenue and expenditure on a weekly basis• Supported the sales team with enquiry handling and the construction of function sheets through Opera.• Liaised across multiple departments to manage on park dining events in excess of 350 people• Carried out final client meetings to yield the expenditure on F&B and team building events

This was very much a General Management role where I was responsible for the overall success and management of all aspects relating to conferences, special events and weddings at Court Garden House• Negotiate pre-event contracts, event budget management, operational management and post event debrief for events of up to 850 people• Designed all packages for weddings, corporate events and private parties including menu construction with the Head Chef • Liaise with and build sustainable business relations with numerous external stakeholders and suppliers• Operational Manager of up to 30 event assistants and on a day to day basis 4 administrative staff• Managed the operational running of important events such as conferences, seminars, training events, weddings and charity dinners for up to 250 people• Annual turnover, profit management and strategic target setting for the events department in accordance with organisational goals• Development of business opportunities by utilising strong customer feedback for repeat bookings and recommendations for continual business growth • Manage client relations from initial contact through to the live event and de-brief• Managed all key areas of the business such as sales, operations, marketing, HR, and finance

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I have been working as an Events Manager for the past three years working as a consultant to the management team whilst in my final year of study. Through my previous work experience I was required to organise important events such as weddings which helped me to develop excellent customer relations by forging strong relationships with clients. Similarly through managing these events, I was required to lead a team of up to 20 people towards the smooth operation on the day, greatly enhancing my ability to lead from the front. I had been with the company for two years as an assistant before they recognised my eagerness to lead and promoted me to be an Events Manager. I have also worked with big companies such as Coca Cola in delivering high profile conferences and seminars to a very high standard, which greatly enhanced my organisational and time management skills. Having experience in actually managing the events on the day will enable me to be able to provide clear and helpful advice to customers for any specific requirements that they may have for their day.