Daniel Teixeira Email & Phone Number

Exeter, Ri

Avaya Unified Communications Telecommunications, VoIP, IP Telephony, SIP, H.323, SNMP, data/voice convergence technology & more.Responsible for the maintenance, programming & troubleshooting of complex issues with timely resolutions; focusing on quality customer service.Work daily with customers & on-site technicians in a remote environment to resolve analog, digital, VoIP & SIP telecommunications challenges. Responsible for the daily monitoring of major & minor alarms… Show more Avaya Unified Communications Telecommunications, VoIP, IP Telephony, SIP, H.323, SNMP, data/voice convergence technology & more.Responsible for the maintenance, programming & troubleshooting of complex issues with timely resolutions; focusing on quality customer service.Work daily with customers & on-site technicians in a remote environment to resolve analog, digital, VoIP & SIP telecommunications challenges. Responsible for the daily monitoring of major & minor alarms from customer telecommunications systems; taking a pro-active stance in contacting customers before they are aware of issues. ACIS Certified, Avaya Certified Implementation SpecialistACSS Certified, Avaya Certified Support SpecialistCompleted the following Avaya courses:- IP Office Advanced Support Specialist Training (ATI004841EN) - IP Office Hardware and Data Components (AVA00916WEN) - Avaya IP Office Certification Training (ATA01225IEN) - Avaya IP Office Video Installation (0S00153W) - ATU02142WEN IP Office Technical Delta Release 6.1 - ATC01993WEN IP Office Essential Edition PARTNER Version InstallationAOC - Avaya Office CloudLinux CertifiedRingCentral Administration Wireshark PCAP, SIP Ladder analysis, H323, VoIP trace monitoring & analysis.Voicemail to email using SMTP, SMTP relay implementation, administration & maintenance.VPN clients, Auto-Attendant implementation, administration & maintenance. Show less

Was responsible for the daily maintenance & timely resolution of all phases of desktop pc/workstations, network devices/equipment, hardware upgrades, firmware upgrades, software upgrades, etc., for a large healthcare facility in central Texas. Worked with all users from the facility president, doctors, nurses, etc. to unit co-ordinators.

Worked closely with electrical & mechanical design engineers in the R & D of complex automatic test equipment for the semi-conductor manufacturing industry. Was responsible for the creation of mechanical, electro-mechanical drawings, using AutoCAD. Responsible for the creation of artwork for proprietary printed circuit boards, quality inspections of proprietary pc boards based on IPC standards and more.

Us Military Posts In The Pacific

Dial Central Office Repairman; Telecommunications Technician. Maintenance/Repair of Step by Step analogue Central Office telephone equipment. Also known as "Inside Plant". Worked closely with Outside Plant technicians, local national Okinawan civilians employed by the US military.

As-Cist, Computer Information Systems Technology

As-Edft, Electro-Mechanical Drafting & Design