Daniel Teoh Email & Phone Number

• Providing advanced level technical support to SME and Partners of MYOB.• Implementing and troubleshooting issues of MYOB software on Windows and macOS.• Assisting in troubleshooting issues of the software in a server and network environment remotely .• Collaboration with various stakeholders to respond to clients with a solution or workaround in a timely manner. Escalated technical issues to appropriate departments.• Consistently improve customer satisfaction through giving appropriate information, troubleshoot issues and complaints handling.

• IT Solutions - Analysed clients’ IT and network requirements to successfully create impactful events for product launch and customer engagement events. This includes creating marketing campaign websites, analysing data captured from clients’ employees and customers to create excel simulations for reporting purposes. • Marketing & Sales - Initiated meetings with clients to deliver persuasive pitches on company’s event portfolio and maintain a positive engagement to create sales opportunity.• Stakeholder Management - Led site visits and pre-event meetings with clients to discuss the flow and overview of the event and identify any areas of concern. Includes managing and understanding client’s branding needs and participating in marketing strategy of products and services with the intent of improving sales through the event.• Negotiation & Budget Control - Managed event budgets and accountable for supplier negotiations, final invoice reconciliation, check requests, expense allocation, and advised on any discounted rate for corporates/organisations/foundations.• Project Management - Determined event requirements to support strategic outcome of event launch. Implemented job assignments and communicated event timeline with various vendors to ensure successful event execution. Administered troubleshooting techniques during critical situations and created and applied solutions accordingly.• Review and Improve-Conducted presentations, briefing sessions, event updates, budget and expenses tracking, survey analysis and improvement plans to senior management and team members/partners.

• Assisted in the planning and coordination of various events, including large and small corporate events, press events, open houses, job fairs, etc.• Participated in event site inspections and assisted in the sales process.• Designed event flyers, digital banners and email blasts with Adobe Illustrator/Photoshop.• Executed event photography for company use.• Managed Social Media account for company and posting public events.• Processed post-event summaries, invoices, and event/customer feedback for general client satisfaction.

• Facilitated with international student enquiries and monitored student admission count.• Analysed Data using MS Excel and prepared student profile dashboard for the Dean.• Proficient use of CRM to support the department by answering phone calls, emails, and internal requests for assistance.• Managed student information using the eSolutions system under appropriate authority and training.• Coordinated and analysed students profile for a cohort of 4,000 students.

Bachelor Of Arts - Ba (Hons), Business Information Technology

Diploma, Information Technology