Daniel Teoh Email & Phone Number

• Providing advanced level technical support to SME and Partners of MYOB.
• Implementing and troubleshooting issues of MYOB software on Windows and macOS.
• Assisting in troubleshooting issues of the software in a server and network environment remotely.
• Collaboration with various stakeholders to respond to clients with a solution or workaround in a timely manner. Escalated technical issues to appropriate departments.
• Consistently improve customer satisfaction through giving appropriate information, troubleshoot issues and complaints handling.

• IT Solutions - Analysed clients’ IT and network requirements to successfully create impactful events for product launch and customer engagement events. This includes creating marketing campaign websites, analysing data.
• Marketing & Sales - Initiated meetings with clients to deliver persuasive pitches on company’s event portfolio and maintain a positive engagement to create sales opportunity.
• Stakeholder Management - Led site visits and pre-event meetings with clients to discuss the flow and overview of the event and identify any areas of concern. Includes managing and understanding client’s branding needs.
• Negotiation & Budget Control - Managed event budgets and accountable for supplier negotiations, final invoice reconciliation, check requests, expense allocation, and advised on any discounted rate for.
• Project Management - Determined event requirements to support strategic outcome of event launch. Implemented job assignments and communicated event timeline with various vendors to ensure successful event execution..
• Review and Improve-Conducted presentations, briefing sessions, event updates, budget and expenses tracking, survey analysis and improvement plans to senior management and team members/partners.

• Assisted in the planning and coordination of various events, including large and small corporate events, press events, open houses, job fairs, etc.
• Participated in event site inspections and assisted in the sales process.
• Designed event flyers, digital banners and email blasts with Adobe Illustrator/Photoshop.
• Executed event photography for company use.
• Managed Social Media account for company and posting public events.
• Processed post-event summaries, invoices, and event/customer feedback for general client satisfaction.

• Facilitated with international student enquiries and monitored student admission count.
• Analysed Data using MS Excel and prepared student profile dashboard for the Dean.
• Proficient use of CRM to support the department by answering phone calls, emails, and internal requests for assistance.
• Managed student information using the eSolutions system under appropriate authority and training.
• Coordinated and analysed students profile for a cohort of 4,000 students.

Bachelor Of Arts - Ba (Hons), Business Information Technology

Diploma, Information Technology