Daniel Testai Email & Phone Number

MANAGER, CUSTOMER SERVICE (Second Shift) (2009-Present)Responsible for managing entire second shift financial printing operations and ensuring organizational effectiveness by providing leadership for the organization’s Customer Service and Printing Teams. Responsibilities include supervising a staff of sixteen (16) Customer Service Representatives, managing all client escalations and high priority jobs, serving as the primary liaison between Customer Service, Printing Plant and Sales Teams, ensuring effective communication between various departments and business functions, and leading merger and acquisition integration activities. Work examples include:• Managed the successful 2008 Bowne-Capital merger activities for the midtown office. This included taking over customer projects and deals mid-stream and ensuring a seamless transition for customers. • Supervise and coach staff and multiple locations including international locations. Manage all aspects of work assignments and workloads.• Manage redundancies and down-sizing with professionalism and respect for impacted colleagues.• Responsible for all nightshift filings by SEC 5:30 deadline.• Handle payroll, time management and shift coverage for entire department.• Heavily involved with Extensible Business Reporting Language (XBRL) special SEC filings.• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.• Responsible for all shift coverage (including weekend shifts). • Manage production and SEC filings of highly confidential client legal documents. Hold SEC clearance for IPOs, mergers, and acquisitions.

TEAM LEADER, CUSTOMER SERVICE (2000-2009)Responsible for developing and supervising a staff of five (5), resolving problem accounts and for providing customers with timely and accurate service based on customized solution designs. Additional responsibilities included using problem solving and interpersonal skills to develop solutions to improve operational efficiencies and team effectiveness.• Development client timelines in order to deliver quality time-sensitive documents in high-pressure situations with firm deadlines.• Responsible for coordinating and managing all aspects of document production. This includes interfacing with customers and working with a variety of internal departments and external organizations.• Managed over $1 billion in transactions.• Serve as the main point of contract for numerous clients, including security and underwriting firms.

CUSTOMER SERVICE REPESENTATIVE (1996-2000)Provided overall customer support with a high degree of autonomy and decision-making for my assigned customer portfolio.• Aided sales team in formulating, organizing, and positioning over $100 million in large strategic deals and provided detailed feedback and analysis to sales team regarding business practices.• Provided timely and accurate assistance to customers. Received special recognition for ability to handle difficult customers and situations.

Bachelor Of Arts (B.A.), History

Education record