Daniel Testai

Daniel Testai Email and Phone Number

Supervisor at DFIN @
Daniel Testai's Location
Hazlet, New Jersey, United States, United States
Daniel Testai's Contact Details

Daniel Testai personal email

n/a
About Daniel Testai

Results-oriented Financial Services Professional with experience in operations management, customer service, mergers and acquisitions, and the financial services industry.

Daniel Testai's Current Company Details
R.R. Donnelley

R.R. Donnelley

Supervisor at DFIN
Daniel Testai Work Experience Details
  • R.R. Donnelley
    Supervisor
    R.R. Donnelley Dec 1996 - Present
    MANAGER, CUSTOMER SERVICE (Second Shift) (2009-Present)Responsible for managing entire second shift financial printing operations and ensuring organizational effectiveness by providing leadership for the organization’s Customer Service and Printing Teams. Responsibilities include supervising a staff of sixteen (16) Customer Service Representatives, managing all client escalations and high priority jobs, serving as the primary liaison between Customer Service, Printing Plant and Sales Teams, ensuring effective communication between various departments and business functions, and leading merger and acquisition integration activities. Work examples include:• Managed the successful 2008 Bowne-Capital merger activities for the midtown office. This included taking over customer projects and deals mid-stream and ensuring a seamless transition for customers. • Supervise and coach staff and multiple locations including international locations. Manage all aspects of work assignments and workloads.• Manage redundancies and down-sizing with professionalism and respect for impacted colleagues.• Responsible for all nightshift filings by SEC 5:30 deadline.• Handle payroll, time management and shift coverage for entire department.• Heavily involved with Extensible Business Reporting Language (XBRL) special SEC filings.• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.• Responsible for all shift coverage (including weekend shifts). • Manage production and SEC filings of highly confidential client legal documents. Hold SEC clearance for IPOs, mergers, and acquisitions.
  • Bowne
    Team Leader, Customer Service
    Bowne Jan 2000 - Oct 2009
    TEAM LEADER, CUSTOMER SERVICE (2000-2009)Responsible for developing and supervising a staff of five (5), resolving problem accounts and for providing customers with timely and accurate service based on customized solution designs. Additional responsibilities included using problem solving and interpersonal skills to develop solutions to improve operational efficiencies and team effectiveness.• Development client timelines in order to deliver quality time-sensitive documents in high-pressure situations with firm deadlines.• Responsible for coordinating and managing all aspects of document production. This includes interfacing with customers and working with a variety of internal departments and external organizations.• Managed over $1 billion in transactions.• Serve as the main point of contract for numerous clients, including security and underwriting firms.
  • Bowne
    Customer Service
    Bowne Dec 1996 - Jan 2000
    CUSTOMER SERVICE REPESENTATIVE (1996-2000)Provided overall customer support with a high degree of autonomy and decision-making for my assigned customer portfolio.• Aided sales team in formulating, organizing, and positioning over $100 million in large strategic deals and provided detailed feedback and analysis to sales team regarding business practices.• Provided timely and accurate assistance to customers. Received special recognition for ability to handle difficult customers and situations.

Daniel Testai Skills

Pre Press Quarkxpress Adobe Acrobat Customer Service Indesign Photoshop Process Improvement Operations Management Account Management Sales Management Team Leadership Sales Operations Management Coaching New Business Development Crm Leadership Print Management Strategy Business Process Improvement Team Building Customer Relationship Management

Daniel Testai Education Details

Frequently Asked Questions about Daniel Testai

What company does Daniel Testai work for?

Daniel Testai works for R.r. Donnelley

What is Daniel Testai's role at the current company?

Daniel Testai's current role is Supervisor at DFIN.

What is Daniel Testai's email address?

Daniel Testai's email address is da****@****ons.com

What schools did Daniel Testai attend?

Daniel Testai attended William Paterson University Of New Jersey, Brookdale Community College.

What skills is Daniel Testai known for?

Daniel Testai has skills like Pre Press, Quarkxpress, Adobe Acrobat, Customer Service, Indesign, Photoshop, Process Improvement, Operations Management, Account Management, Sales Management, Team Leadership, Sales Operations.

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