Daniel Thangaraj Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

• Worked as an Institute level Admin for web-based ERP (TCS iON) Solution used by the College.• Identifying Institute’s technology need and providing solutions by leveraging the offerings of the ERP solution by liaising with the developers of the ERP Solution• Train and guide department level admins with any updates / challenges with the ERP. Trained them on use, functionality and application of the Software• Designed and Generated Dashboard Reports, Trend Analysis, Activity, Log reports and reports required for accreditation of the institution• Designed and Generated reports with insights based on demand by Management and Office Administration required for decision making necessary for improved Admissions, effective conduct of end-to-end Examinations related activities, effective Timetable and faculty class allocation, Students Attendance and Student Feedback• Conducted Online Feedback sessions with students and drawing insights from the responses• Worked as an Admission officer taking care of end-to-end admission related responsibilities like Promotions, identifying potential catchment areas across the country and abroad by performing detailed Analysis on the existing higher education niche in these areas. Conducting offline and online admission campaigns in the potential catchment areas. Conduct of interviews/screening rounds and selection.

Bangalore Urban, Karnataka, India

• Managed team members as Generalist Lead• Streamlined processes based on team's performance metrics• SME, Process Trainer and Quality Analyst• Designing and developing process documents• Portal management• Website maintenance and support, document management.• Generate monthly/weekly reports that provides statistics about the webactivities/webtrends on the client & public knowledge portals and providing the same to the deployment teams/Content management teams and stake holders.• Analysis of the Webtrend reports and generation of statistics that helps the deployment team to focus on the webpages with high/low/medium activities.• Analyze data to ensure correctness of reports created.• Work independently on projects and other assignments.• Liaising with internal IT developers through Incident Management and Change Request (CR) if there is any enhancement in the functionality of the tool or fixing the bugs in the tools upon receiving the request from our country team stakeholders. • Worked with cross functional teams to replicate the issue reported by clients and internal users, validate the bug fixes provided through various patch releases and work towards the resolution.• Multi-task and troubleshoot any issues that arise which may have multiple variables that fall outside stipulated guidelines and work closely within the developers to ensure their prompt and accurate resolution.• Developing and review process related help documents, preparation of UAT Testing documentation and performing the test on collaborative applications.

• Customer service and billing for a telecom client• Processing Bill Payments via phone• Promoting various customer friendly bill payment plans• Promoting latest tariffs