Daniel Chen Email & Phone Number

Singapore

Singapore

- In 2015 (see below), we launched cashless payments for rides with the help of 3rd-party payment gateways.- 5 years later in 2020, we built our own in-house payment gateway, with a PCI-compliant card token vault, and integrated with acquirers and schemes across Southeast Asia.

- Stepping deeper into the Payments space, my team and I integrated with and launched e-wallets, together with our local partners- The product was simple, but given the regulations, execution was very challenging. But we did it, one after another.

- Integrated with banks regionally, to enable instant or same-day cash-out, for driver-partners where cashflow is very important- The same rails were later on used for merchants- With the social and scalability impact, this is my proudest achievement in Grab

- Owned our internal tool that is used company-wide, for managing bookings, passengers, drivers and promotions.- I also integrated with Lyft to allow Grab and Lyft to be used interchangeably in SEA and in US. See: https://www.grab.com/sg/press/business/sea-u-s-travelers-ride-across-borders-grab-lyft-integration/- As a first-time PM, I didn't create much impact at this stage of my career, other than keeping the ship running. However, I learnt a lot of our internal systems that later on enabled me to become a highly effective PM in the new areas, as the company grew.

- Continued to support the Singapore office with its data needs- Continued to act as liaison and project coordinator between Singapore and Malaysia's Regional Tech Team. Helped to launch cashless payments in Singapore.

- Find insights from Singapore's bookings data for Singapore leadership to uncover opportunities. E.g. showing where areas were severely short on driver-partners during peak hours.- With Singapore office still nascent and absent with technical expertise, be the go-to guy interfacing with the regional tech team in Malaysia.- Launched the introduction of postal codes and taxi stand numbers in the Grab app to help passengers search for their pickup / drop-off quickly.- Check out my story here: https://grab.careers/6-years-at-grab-daniels-journey-from-intern-to-head-of-product/

Master Of It In Business, Data Analytics

Bsc (Hons.), Business And It

Diploma (Distinction), Biomedical Sciences, 3.75