Daniel Thomas Email & Phone Number

Chennai, Tn, In

Jumeirah Lake Lakes, Dubai

Operations Manager responsibilities covered the complete Life Cycle of the Project Deliverables with the Key Deliverables being:• Responsible for Scoping Project objectives as well as defining Success criteria for multiple technology projects with the added responsibility of Client Interfacing & Engagement till the Completion of the Project,• Transformed team to be highly successful, winning Strive for Excellence Award for year 2016.• Maintained the KPI of Resource Utilization Cost Savings for each project by 15% with Cross-Functional development of Project Execution and Service Desk Responsibility,• Maintained the KPI of savings from Vendor Negotiation Costs by 8% to 10% from the declared Cost prices,• As a summary, Responsible & Accountable for the Bottom Line of the Organization with the KPI of 15% to 18% for each Project.Some of the Key & Strategic Accounts in UAE with different verticals Handled from my side are;  Roads & Transport Authority (RTA - Dubai) Amity University Dubai Campus Accenture Choueiri Group Dubai Personal Status Courts Office of the Future (A Dubai Govt. 2020 Initiative Enterprise) Dubai Health Care City (DHCC)

Managing Strategic Client Accounts as P/L responsibility with the focus on handling the all aspects of IT Solution & Services Delivery including both Pre-Sales & Post-Sales, for the respective Client Sites.Responsible for Client Account Life Cycle Management starting from Opportunity seeking till the ongoing Service/Support Delivery Commitments by liaising with internal Visionaire Installation teams and Subject Matter Experts thereby ensuring Cost Effective & State of the Art solutions being proposed and getting deployed with the Focus on Customer needs & requirements while maintaining the Services Delivery Lifecycle as per the SLA.Some Key Projects Handled from my side:  UAE University Al Ain Campus Infrastructure Deployment& ITIL Based Service Desk Implementation- It’s a 160+ plus Million turnkey project covering the IT/AV Design & Implementation and on-going Site Support/Services Delivery function with a dedicated Site Team. The installation scope comprised of the following;o Complete Campus infrastructure deployment including Classroom/Lecture/Lab, Auditoriums/Swimming Pools, and Meeting Rooms/Board Rooms.o IPTV & Digital Signage Systems across the Campuso Wired & Wireless Active Network Deployment across the Campus,o Cloud Based Education Content delivery with the additional functionality of the Wireless based Handheld Device enabled for both Classrooms & Meeting Rooms Zayed University Abu Dhabi Campus ICT Implementation - 60+ plus Million project covering the IT/AV Design & Implementation and Site Support/Services Delivery function to commence after the completion of Installation phase. RTA’s Crisis Management Room & NOC Room Implementation: Was Involved in the IT ServiceDesk Design / Transition / Operations Life Cycle on BMC Remedy Tool for the above sites with a mix of On-Site (20) and Off-Site (30) Team with the key focus on Client Satisfaction & Retention and ensure optimum returns from the accounts as a part of the P/L responsibility.

Managing the Engineering Division with the primary responsibility of IT Solution & Services Delivery, focusing on specialized IT areas, like Networking, Virtualization/VMware, SAN/Storage and Backup.Additionally, handling Day-to-Day IT Support & Assurance Services for Abu Dhabi client sites (AUH Municipality, ALDAR, Al-Fahim and other smaller installations sites) covering Networking(Cisco), Application & Server (SUN, HP & DELL Hardware) Support, Backup(VERITAS) & SAN Storage(EMC). Project: Submitted Proposal for ITIL/ISO20000 Based ServiceDesk Architecture for a key Client in Abu Dhabi.Period: Proposal StageDevelop, Deploy & Manage ITIL/ISO20000 based ServiceDesk for the client from the current state of de-centralized Helpdesk state and completely take over the responsibility of running the SLA based ServiceDesk function as a Service Delivery Manager for the client.Develop the ITIL Structure inline with the client's ISO9001 Standards and also sync-up with the ongoing ISO27001 certification initiative in the organization.Project: SUN/EMC/Oracle RAC server setup with Veritas Cluster Server with Storage Foundation Platform Implementation

Was Handling Multiple Portfolio of Infrastructure Implementation and Operations Management for the Virtusa Chennai sites and Global (Asia, US & UK) IT Helpdesk & Telecom Operations. Managed a team of 100+ members of IT Service Desk spanning across US / Europe and Asia operation centers of the organization.Was a part of the Stakeholder Team responsible for the Successful Transition & Operations of multiple Client Accounts related Infrastructure setup from their premises to Chennai facility.

Managed the Technology Operations for the eFunds Chennai sites. My primary responsibilities were of managing the Technology Operations Delivery and Infrastructure Management for the three eFunds Software Development Center's in Chennai. Project: BS7799 Implementation team for Chennai.

is a leading third-party provider of comprehensive payment management solutions in the US that manage risk and enhance customer relationships for financial services providers, retailers, networks and gateways, remarketers and e-commerce providers. Headquartered in India; is the international operations of eFunds Corporation (NYSE; is a global e-Business Solutions Corporation, with well balanced revenues from its Software Solutions and Knowledge Solutions and operations spread almost all a cross the globe. NIIT is also one of Asia's highly respected companies having acquired SEI-CMM Level 5 and following ISO 9001 processes.

is one of the premier Pneumatic Tools manufacturer & supplier in Ghaziabad, having alliances with global leaders in Pneumatic products and services. I was a part of the MIS team posted at their EDP Department.

is one of the premier networking solution provider In Ghaziabad, having alliance with global leaders in Hardware & Software products and services. The company provides services of facility management to various clients all over North India.

Pg Certificate In General Management, General Management Disciplines And Case Studies

Post Graduate Certificate in General Management

Upto 10Th Standard, Upto 10Th Standard

Diploma Of Niit, Software Exports (Gnx)