Daniel Thomas Email & Phone Number

Jumeirah Lake Lakes, Dubai

• Operations Manager responsibilities covered the complete Life Cycle of the Project Deliverables with the Key Deliverables being:
• Responsible for Scoping Project objectives as well as defining Success criteria for multiple technology projects with the added responsibility of Client Interfacing & Engagement till the Completion of the Project,
• Transformed team to be highly successful, winning Strive for Excellence Award for year 2016.
• Maintained the KPI of Resource Utilization Cost Savings for each project by 15% with Cross-Functional development of Project Execution and Service Desk Responsibility,
• Maintained the KPI of savings from Vendor Negotiation Costs by 8% to 10% from the declared Cost prices,
• As a summary, Responsible & Accountable for the Bottom Line of the Organization with the KPI of 15% to 18% for each Project.Some of the Key & Strategic Accounts in UAE with different verticals Handled from my side are.

Managing Strategic Client Accounts as P/L responsibility with the focus on handling the all aspects of IT Solution & Services Delivery including both Pre-Sales & Post-Sales, for the respective Client Sites.Responsible for Client Account Life Cycle Management starting from Opportunity seeking till the ongoing Service/Support Delivery Commitments by liaising.

Managing the Engineering Division with the primary responsibility of IT Solution & Services Delivery, focusing on specialized IT areas, like Networking, Virtualization/VMware, SAN/Storage and Backup.Additionally, handling Day-to-Day IT Support & Assurance Services for Abu Dhabi client sites (AUH Municipality, ALDAR, Al-Fahim and other smaller installations.

Was Handling Multiple Portfolio of Infrastructure Implementation and Operations Management for the Virtusa Chennai sites and Global (Asia, US & UK) IT Helpdesk & Telecom Operations. Managed a team of 100+ members of IT Service Desk spanning across US / Europe and Asia operation centers of the organization.Was a part of the Stakeholder Team responsible for.

Managed the Technology Operations for the eFunds Chennai sites. My primary responsibilities were of managing the Technology Operations Delivery and Infrastructure Management for the three eFunds Software Development Center's in Chennai. Project: BS7799 Implementation team for Chennai.

is a leading third-party provider of comprehensive payment management solutions in the US that manage risk and enhance customer relationships for financial services providers, retailers, networks and gateways, remarketers and e-commerce providers. Headquartered in India; is the international operations of eFunds Corporation (NYSE; is a global e-Business.

is one of the premier Pneumatic Tools manufacturer & supplier in Ghaziabad, having alliances with global leaders in Pneumatic products and services. I was a part of the MIS team posted at their EDP Department.

is one of the premier networking solution provider In Ghaziabad, having alliance with global leaders in Hardware & Software products and services. The company provides services of facility management to various clients all over North India.

Pg Certificate In General Management, General Management Disciplines And Case Studies

Post Graduate Certificate in General Management

Upto 10Th Standard, Upto 10Th Standard

Diploma Of Niit, Software Exports (Gnx)