AeroLeads people directory · profile
Daniel Thomas Email & Phone Number
Quality Analyst - Gen AI
at
Covalen
1 work email found
@sutherlandglobal.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Quality Analyst - Gen AI
Location
Enfield, County Meath, Ireland
Company size
Who is Daniel Thomas? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Daniel Thomas is listed as Quality Analyst - Gen AI at Covalen, a with 2024 employees, based in Enfield, County Meath, Ireland. AeroLeads shows a work email signal at sutherlandglobal.com and a matched LinkedIn profile for Daniel Thomas.
Daniel Thomas previously worked as Generative AI Annotator at Covalen and Sr. Associate Manager - Customer Experience at Sutherland. Daniel Thomas holds Bachelor Of Technology (Btech), Electronics And Communcations from Mahatma Gandhi University.
Company email context
Email format at Covalen
This section adds company-level context without repeating Daniel Thomas's masked contact details.
{first}.{last}@sutherlandglobal.com
86% confidence
AeroLeads found 1 current-domain work email signal for Daniel Thomas. Compare company email patterns before reaching out.
Profile bio
About Daniel Thomas
Results-driven and highly organized Customer Experience Manager with 16 years of experience in office administration, client servicing and in driving customer satisfaction and sales. Meticulous leader and strategic planner with strong managerial acumen. Adaptive and deadline-oriented with capacity to execute diverse tasks in a high-stress environments with accuracy and discretion. Proven track record of streamlining office operations, providing efficient administrative assistance and contributing to the smooth functioning of office operations. Diligent trainer, coach and mentor with exceptional management abilities.
Listed skills include Team Management, Windows, Troubleshooting, Competitive Analysis, and 15 others.
Current workplace
Daniel Thomas's current company
Company context helps verify the profile and gives searchers a useful next step.
Covalen
8 roles
Daniel Thomas work experience
A career timeline built from the work history available for this profile.
Aug 2024 - Present
Sr. Associate Manager - Customer Experience
Oct 2022 - Apr 2023
Sr. Associate Manager Customer Experience
Dec 2008 - Apr 2023
Associate Manager-Quality
Nov 2016 - Oct 2022
Dec 2009 - Oct 2016
Quality Specialist
1. Handling All Quality Related Daily/Weekly/Monthly Reporting including sales reports, performance reports, shrinkage and attendance reports etc...2. Creating VBA Macro Modules for all reporting purposes.3. Point Of Contact for the Quality Team of ATT Uverse Technical and Billing/Sales support working out from Sutherland locations Windsor – Canada, Houston-USA, Philippines- Davao and India- Airoli (Mumbai).4. Mentoring and Leading a Team of 8 Quality auditors (level: 1 & 2) dedicated in monitoring recorded, live and SBS customer interactions.5. Maintaining Monitoring adherence as per SOW.6. Implementation of Monitoring Improvement Plan as per SOW.7. Performing Audit the auditor (ATA) and Repeatability & Reproducibility checks with the auditors8. Handling and Leading Calibration and Justification Conference calls with the clients. 9. Handling training and coaching sessions for the Quality auditors.10. Monitoring recorded and live Inbound and Outbound customer interactions (Voice and Chat support).11. Handling Coaching and feedback sessions for associates and Team Managers.12. Handling and monitoring Escalation/Supervisor queue for inbound and outbound contacts.13. Handling Training and Certification process for new hires as per client directives.14. Coordinating with Sutherland internal Training team and AT&T training team for specific consultant skill or behavioral training requirements based on the Quality monitoring feedbacks.15. Coordinating with Operations head in channelizing operations tasks as per client requirements.16. Coordinating with AT&T Uverse R&D team for product upgrades and also to resolve technical problems with ATT Uverse products and equipment.17. Coordinating with Risk Management team for performing Risk assessment Audits to meet client requirements and to check any fraudulent activities for all Uverse Technical support and billing/sales support sites.
Dec 2008 - Nov 2009
Senior Transaction Monitoring Specialist
Quality Monitoring-Dell Customer support
Oct 2006 - May 2008
Team & coworkers
Colleagues at Covalen
Other employees you can reach at covalensolutions.com. View company contacts for 2024 employees →
JZ
Juri Zigadlo
Colleague at CovalenCounty Dublin, Ireland
View →
AF
Atsuko Fujii
Colleague at CovalenDublin, County Dublin, Ireland
View →
TV
Tharley Viana
Colleague at CovalenDublin, County Dublin, Ireland
View →
OC
Orla Canney
Colleague at CovalenLimerick, County Limerick, Ireland
View →
LS
Leidiana Silveira
Colleague at CovalenDublin, County Dublin, Ireland
View →
NB
Nizar Bahani
Colleague at CovalenBudapest, Hungary
View →
TO
Tomasz Owsianka
Colleague at CovalenDublin, County Dublin, Ireland
View →
GS
Guilherme Sborsz Gracik
Colleague at CovalenGreater Dublin, Ireland
View →
LC
Luna Ciarma
Colleague at CovalenDublin, County Dublin, Ireland
View →
MA
Mauricio Alejandro Pérez González
Colleague at CovalenIreland
View →
Juri Zigadlo
Colleague at CovalenCounty Dublin, Ireland
View →
AF
Atsuko Fujii
Colleague at CovalenDublin, County Dublin, Ireland
View →
TV
Tharley Viana
Colleague at CovalenDublin, County Dublin, Ireland
View →
OC
Orla Canney
Colleague at CovalenLimerick, County Limerick, Ireland
View →
LS
Leidiana Silveira
Colleague at CovalenDublin, County Dublin, Ireland
View →
NB
Nizar Bahani
Colleague at CovalenBudapest, Hungary
View →
TO
Tomasz Owsianka
Colleague at CovalenDublin, County Dublin, Ireland
View →
GS
Guilherme Sborsz Gracik
Colleague at CovalenGreater Dublin, Ireland
View →
LC
Luna Ciarma
Colleague at CovalenDublin, County Dublin, Ireland
View →
MA
Mauricio Alejandro Pérez González
Colleague at CovalenIreland
View →
2 education records
Daniel Thomas education
Bachelor Of Technology (Btech), Electronics And Communcations
High School, Mathematics
St. Gabriel'S Hss, Jabalpur
FAQ
Frequently asked questions about Daniel Thomas
Quick answers generated from the profile data available on this page.
What company does Daniel Thomas work for?
Daniel Thomas works for Covalen.
What is Daniel Thomas's role at Covalen?
Daniel Thomas is listed as Quality Analyst - Gen AI at Covalen.
What is Daniel Thomas's email address?
AeroLeads has found 1 work email signal at @sutherlandglobal.com for Daniel Thomas at Covalen.
Where is Daniel Thomas based?
Daniel Thomas is based in Enfield, County Meath, Ireland while working with Covalen.
What companies has Daniel Thomas worked for?
Daniel Thomas has worked for Covalen, Sutherland, Sutherland Global Services, and Allsec Technologies Limited.
Who are Daniel Thomas's colleagues at Covalen?
Daniel Thomas's colleagues at Covalen include Juri Zigadlo, Atsuko Fujii, Tharley Viana, Orla Canney, and Leidiana Silveira.
How can I contact Daniel Thomas?
You can use AeroLeads to view verified contact signals for Daniel Thomas at Covalen, including work email, phone, and LinkedIn data when available.
What schools did Daniel Thomas attend?
Daniel Thomas holds Bachelor Of Technology (Btech), Electronics And Communcations from Mahatma Gandhi University.
What skills is Daniel Thomas known for?
Daniel Thomas is listed with skills including Team Management, Windows, Troubleshooting, Competitive Analysis, Product Management, Leadership, Vendor Management, and Crm.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Daniel Thomas you were looking for.
View similar profiles
